Sfdc Admin

2 months ago

Bengaluru, India Planview Incorporated Full time

Overview:
**Salesforce Administrator** - India

**Responsibilities**:

- Handle daily Salesforce case requests from end users efficiently, which include user provisioning, issues and errors, enhancement requests, general questions, and technical support, tracking resolution progress.
- Able to independently take ambiguous requests, determine action items, and get necessary approvals with the tenacity to drive those requests to completion.
- Perform regular data uploads, data maintenance, and cleaning activities.
- Create and manage complex workflow rules, process builders, validation rules, and approval processes.
- Work with business stakeholders from discovery to completion on small and large projects gathering ambiguous requirements and translating them to technical solutions, determining the Level of Effort and estimated dates of completion, managing scope, user enablement, testing, documentation, and communicating regularly.
- Provide daily administration and support of Planview’s Salesforce database, including but not limited to managing customization of objects, fields, lightning components, and flows, and troubleshooting and configuring Salesforce Experience Cloud and CPQ.
- Perform testing of system enhancements within a test environment and other quality assurance tasks
- Proactively keep up with Salesforce and various Application releases to ensure Planview is utilizing the full benefits of the platform's latest features.
- Flexibility to adapt to changing priorities/deadlines, including the ability to multi-task and juggle many competing priorities/deadlines.
- Collaborates with the Business Applications team and frequently communicates to ensure proper approval and transparency of configuration changes before implementation.
- Able to quickly adapt to new and changing processes and systems.

Qualifications:

- 4+ years performing Salesforce configuration and administration of the Sales and Service Clouds
- Experience with relational databases, data models, and data integration tools/processes
- CPQ experience as an admin
- Excellent communication and analytical skills
- Ability to work independently and as part of a team, on multiple concurrent projects
- BS degree in Computer Science, Engineering, Information Systems, or a related experience.
- Salesforce Administrator certification; additional certifications a plus

**Desired Skills**:

- Experience working in a fast-moving environment
- Experience with SaaS
- Salesforce integration configuration and support experience
- Desire to grow and learn and continuously improve professionally
- Excellent attention to detail
- Must be a team player who enjoys supporting their customers.

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