Customer Service Associate

3 weeks ago


Twentyfour Parganas District West Bengal, India Red Hibiscus Info Solutions Full time

**JD- FK Chat Associate level hiring**

This is a Chat Blended Process - 100% Work from Office job.
- _**Designation
- **_
- Customer Support Associate (CSA).
- _**Job Profile
- **_
- Customer support advisor will be responsible for customer service and handling online product delivery related enquires from the customer end. Provide and share information with customer by leveraging available tools and information. Via chat support/ message
- _**Mandatory Criteria-**_
- Min Graduate with 6 months + service industry experience
- **Excellent verbal & Written communication skill in English & Hindi without major MTI**
- **Should not have applied for any Flipkart interview in last 3 months.**
- Customer orientation
- Ready to work in 24/7 Shifts
- No planned leave for upcoming 3 months after joining
- 9 hour of the day, 8 hrs. work and 1-hour break
- Should have a typing speed of 30WPM with 90% accuracy (5 Min)
- _**Interview Structure-**_
- HR round - General check. - Video Call
- Should have a typing speed of 30WPM with 90% accuracy (5 Min)
- Client round - General Check - Video Call (AQ assessment)
- Grammar Test
- Client Round (Mock Chat)
- Video Call

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- North Twenty Four Parganas, West Bengal (required)

Ability to Relocate:

- North Twenty Four Parganas, West Bengal: Relocate before starting work (required)

Work Location: In person

Expected Start Date: 01/03/2024



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