International Voice Experience
3 months ago
**Responsibilities and Duties**:
- Provide customer support via phone calls for international customers, in multiple languages.
- Troubleshoot customer queries and requests.
- Manage customer expectations and ensure customer satisfaction. Document customer interactions for review and follow-up.
- Utilize computing and technical expertise to respond to customer inquiries.
- Handle customer’s problems, enquires, and complaints in a professional and timely manner.
- Recognize and refer potential complaints that require support from supervisors.
- Ensure that customer queries are addressed in a timely and accurate manner.
- Regularly update customer database with accurate information.
Work Location : MRC, Chennai (Onsite) Shift Timing : 5:30 PM to 2:30 AM (US Shift) Education : Any graduate
Experience : 6 months - 2 Yrs
Salary : 2 - 3.5 LPA
Benefits : Performance Incentive, Attendance Incentive, Pickup and Drop facility, Health Insurance, PF
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹21,000.00 - ₹27,000.00 per month
**Benefits**:
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Schedule:
- Night shift
- US shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 7418287796
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