Hiring for Telecaller at Trivitron Healthcare
1 month ago
**Job description**
1. Inbound Call Handling Process
a. Handling inbound calls. (Leads, Complaints, Customer Queries, Grievances, others)
b. Ensuring the compliance on tracking the inbound calls.
c. Sharing the leads/ complaints, customer queries, grievances, others with the respective divisional team members, and follow-up for the closures
2. Outbound Call Handling Process
a. Tele-Marketing Activities
b. Doing KYC Calls, Lead verification calls, Logistic tracking calls, Post installation, Preventive maintenance, Post Service Calls to customers.
c. Compliance on tracking the outbound calls
d. Actions on the outcomes
3. Process Compliance
a. Ensuring compliance of the internal and external process.
b. CRM Compliance
c. Process Reporting
4. Intra Department Team Coordination
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹200,000.00 - ₹250,000.00 per year
Schedule:
- Day shift
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