CRM Executive
5 months ago
**Openings for the position of CRM Executive (Proficient in Tamil, Telugu, Kannada, or Malayalam)**:
About The Role:
If you have good communication skills, patience personality, proactive problem-solving attitude, enjoy working in team and keen to make the Indian men look good, then do get in touch with us. We offer a great work environment and opportunities for personal growth.
Who Can Apply?
- Fluent in Tamil, Telugu, Kannada or Malayalam.
- 1-2 years work experience in customer relationship management.
- Good communication skills, both written and spoken.
- Experience in E-commerce will be appreciated.
Key Responsibilities:
- Handling outbound and inbound calls
- Providing on time support and communication to customer within TAT
- Handling customer query after delivery of order & Helping them with status of their orders/returns
- Monitoring customer complaints & managing customer retention and satisfaction
- Understanding customer concern and to help them solving their query with their satisfaction
- Communicating with customers through various channels, mails, chat, calls, social media
- Ensuring seamless communication with team to keep high moral and low chances of mistake
- Efficiently managing returns of customers to win their loyalty with satisfaction
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