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Executive - Customer Operations

4 weeks ago

Pune, India Kaapro Management Solutions Full time

Opening: 14 Nos.- Job ID: 71621- Employment Type: Full Time- Reference:
- Work Experience: 0 To 2.0 Year(s)- CTC Salary: Not Disclosed by Recruiter- Function: ITES / BPO / KPO / Customer Service / Operations- Industry: ITES/BPO/KPO- Location:

- Pune

Posted On: 15th Nov, 2023
**Job Description for Executive role**:

- Attend Out Bound calls for verification process.
- Implement all feedback given by Supervisors.
- Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
- Should be ready to work for voice process.

**Skills and Qualifications**:

- Any bachelor’s degree (Must be completed)
- Good command of English both oral and written.
- Good Listening skills
- Ability to work independently within clearly defined parameters and accordingly take decisions.
- Ability to learn quickly and adapt to different situations with a sense of ownership & accountability.

**Interview Mode**
- Face to Face

**Interview Methodology**
- Aptitude Test
- Letter writing
- Operational Round

**Key Skills**:

- Csa
- Customer Service

**Company Profile**:
Our Client provides practical outsourced support for your task-based projects, helping you balance the workload for your team and enable key resources to focus on complex or revenue generating activities. Our Find and Fix consulting services couple proven methods with industry expertise to offer solutions for common problems such as right-staffing, waste from inefficient processes and appropriate risk mitigation.

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