Business Associate View Jobs

4 weeks ago

Bengaluru, India Swiggy Full time

**ABOUT SWIGGY**

Founded in 2014, Swiggy is India's leading, tech-driven, on-demand delivery platform with a vision to elevate the quality of life for the urban consumer by offering unparalleled convenience. The platform is engineered to connect millions of consumers with hundreds of thousands of restaurants and stores across 500+ cities.

Propelled by ML technology and fueled by terabytes of data processed every day, Swiggy offers a hassle-free, fast, and reliable delivery experience for millions of consumers across the country. For every order delivered by Swiggy's independent fleet of Delivery Partners, Swiggy uses Machine Learning capabilities across multiple domains [store/item ranking, meal prep time, travel time predictions, etc.] to ensure a host of customer-centric features — like lightning-fast delivery, live order tracking — are effectively enabled.

There are three key parts of the Job Role:
**1) Exploration and fact-finding** - Identifying business problems, framing problem statements, generating hypotheses, analyzing data to back it up, and determining the action items with key metrics

**2) Pattern recognition and Analysis** - Identifying patterns and structures within existing data, understanding the drivers, correlating them with the processes on the ground, and using VOC and VOP along with data to solve problems or design new services

**3) Benchmarking, Insights, and recommendations** - Consistently keeping an eye on the business metrics and variations in them to:

- Help stakeholders understand changes in voice of customer/delivery partners/restaurant partners
- Provide RCAs on hits and misses in business performance
- Consistently provide inputs to boost experience while reducing operating costs
- Help the customer care team consistently set new benchmarks in performance
- Create Business Reporting views for Leadership review

**Role: Business Associate**

**What you will do (Roles and Responsibilities)**:

- Assist in building data models while working with cross-functional teams, trying to
- Determine functional targets,
- Identify areas to target (min effort for max impact)
- Uncover root cause for variations in business performance
- Report insights and provide recommendations to senior stakeholders
- Work with functional teams trying to conduct business experiments - support design and post-experiment assessment of impact
- Gathering market intelligence to drive best-in-class business processes (Competitor research, exploring external vendor solutions, benchmarking practices)
- Work with functional teams in identifying new initiatives and focus areas keeping in mind the organizational goals
- Communicating progress of actions on key strategic priorities with senior stakeholders including functional heads and CXOs
- Working closely with the customer support team on improving service

**What do you need (Desired Skills)**:

- Must Have - Bachelor's degree in Engineering, Mathematics, Statistics or related technical degree; MBA is Marketing/Analytics/IT preferred
- 1-3 years' experience preferably in a Consulting or Analytics environment
- Ability to research and analyze trends
- Ability to scope ambiguous problems, structure them and see them through execution
- Proficiency in using data query languages such as SQL or Python + MS Office tools such as Excel, PowerPoint, and Power BI is mandatory
- Strong business acumen and ability to intelligently articulate problems and solutions
- Excellent analytical, problem-solving, presentation, and communication skills
- Demonstrated ability to work in a rigorous fast-paced environment with competing priorities and communicating with multiple stakeholders including senior leaders

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