Fulfillment Desk Coordinator

Responsible for performing a variety of activities to ensure proper contracting, delivery and billing processes, and execution for the streaming business. Track and maintain reports to ensure accuracy and efficiency of the streaming business.

Should be willing to work from 1:30 to 10:30 PM IST, Monday to Friday.

**Major Job Accountabilities**

Fulfillment Desk Functions - Perform a variety of activities in support of the streaming business; ensures order accuracy and high-level of customer service and satisfaction while adhering to established corporate and departmental policies and procedures.
- Receive and process signed orders in Salesforce for streaming products and services, ensuring information in order is complete and accurate.
- Identify, collect, and input missing order information, working with sales to ensure proper project scope is captured.
- Route orders and requests for services to regional delivery teams based on defined business logic.
- Ensure order details and contract execution is complete and accurate.
- Compile, prepare, identify, and resolve discrepancies with data in reports.
- Compile reports from webcast platforms to track client usage and reconcile against contract terms.
- Escalate to management any situation outside the employee's control that could delay the order process and negatively impact customer satisfaction.
- Identify gaps and obstacles towards providing the highest quality client service and communicate constructive feedback to management.

**MINIMUM QUALIFICATIONS**
- Bachelor’s degree from an accredited college or university with major course work in business administration, communications preferred.
- 1 year business-to-business customer service experience or experience in a sales support role.
- Salesforce experience preferred.
- Basic Knowledge of MS Word, and Excel required.