Payments Solution Center

1 month ago

Mumbai, India JPMorgan Chase Bank, N.A. Full time

**Roles & Responsibilities - include specific functions/ tasks/ performance objectives**
- Wire inquiries including case investigation and follow-ups
- DDA balance/settlement/funding/fee inquiries
- Check Verification, etc
- Adhere to the policy, procedures and standards as governed by ISO, Risk and Compliance standards
- Assist Relationship Managers with queries on customers' accounts (e.g. following up on old queries or updates, escalations, etc.)
- Identify clients calling for balances, transactional data and for manual payments in order to offer them the use of internal tools and JP Morgan platforms, and discuss the benefits with them for self-serve.
- Investigate and inform senior management of potential processes that could reduce exposure. (i.e., formatting issues, inconsistent procedure interpretation among service centers, incorrect processes, etc.)
- Track all inquiries received into the service center regardless of channel in the case tracking tool Service Portal.
- Excellent communication skills (verbal and written) with emphasis on banking terminology
- Demonstrate listening skills and ability to utilize probing questions to accurately assess inquiry or request

**Hours of Work / Shift Timings in Manila**
- Fully-staffed: Monday-Friday, 8:00 AM - 8:00 PM Eastern Standard Time

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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