Customer Support Coordinator

3 weeks ago


Mumbai Maharashtra, India Beckman Coulter Diagnostics Full time

**In this role, you will have the opportunity to**:

- Work closely with National Service Manager and Service Leadership Team.
- Monitor KPIs for service function, generating and analyzing relevant reports for the

same, taking necessary measures at various phases of implementation - including
facilitating DM calls for tracking progress and success of the processes.
- Manage and coordination of service contracts renewals and end-of warranties proposals

with customers.
- Monitoring and Maintaining Records of calibration of measuring devices in the field like

Multimeters with field service engineers.
- Monitor and control Service Parts requirements for FSE’s and Direct Customer

shipments. Manage parts order (normal, Mayday & HP) and Min-Max.
- Operate on and explore usage of advance technological tools as Service Max, Power BI.
- Participate actively in and work for process audits under ISO 9001:2015.
- Coordinate with global team for and monitor activities and progress of field service reports’ audits being conducted by respective stake holders.
- Coordinate with Channel Partners (including neighboring markets-SWA) periodically for different types of reports and maintaining records.

**The essential requirements of the job include**:

- Technical or Administrative qualification - Minimum Graduation Level of any stream.
- Minimum 1 - 3 years experience in service call handling, customer coordination.
- Advance expertise on MS Excel, PPT.
- Understanding of Service & Maintenance Process flow and dispatch and ability to work in a team environment.

It would be a plus if you also possess previous experience with:

- Oracle / Service Max for call handling.
- Organization having ISO certification.
- Power BI.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.



  • Mumbai, Maharashtra, India Beckman Coulter Diagnostics Full time

    **Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.** At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...


  • Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Bengali Process)** **Job Details & Requirements** **Designation: Customer Service Associate (Bengali Process)** Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak Bengali...


  • Mulund, Mumbai, Maharashtra, India Enrolsy Full time

    **Job description** We're Hiring Sales Support Coordinator for Food & Beverage Company Based in Mulund. **Job Overview** The coordinator's responsibilities include supporting sales, ensuring order satisfaction, coordinating with other departments, motivating staff, handling administrative duties, and promoting customer satisfaction. To be a successful...

  • Customer Support

    4 weeks ago


    Turbhe, Mumbai, Maharashtra, India General Diagnostics international PVT LTD Full time

    **Customer Support Representative (Healthcare)** **Responsibilities**: 1. Address customer inquiries and concerns regarding healthcare products or services. 2. Provide solutions and guidance to customers in a professional and timely manner. 3. Handle customer complaints and escalate issues when necessary to ensure customer satisfaction. 4. Assist...


  • Mumbai, Maharashtra, India Concepts Global Full time

    **Position name: Customer Support Executive** **Language required** ( Any one of these language speaking is mandatory**: - Malayalam, Tamil, Telugu, Kannada, Gujarati, Bengali, Odia**) Job location: Wadala, Mumbai Job type: Permanent Timing: Day Shift (9:30AM-6:30PM) Experience: 0-3years / Freshers can also apply **Brief role**: - Call Logging -...


  • Mumbai, Maharashtra, India Talent Corner HR Services Private Limited Full time

    **Key Responsibilities**: - Provide appropriate solutions within a timely manner, ensuring customer satisfaction. - Create and manage exchange queries within the set timeline, focusing on reducing returns by converting them into exchanges for alternate sizes or products. - Handle payments and refunds efficiently. - Answer consumer phone inquiries and direct...


  • Mumbai, Maharashtra, India Wolters Kluwer Full time

    Working within a supportive team, the Customer Service Coordinator will take full ownership of a range of issues and manage these through to resolution. This ensures a seamless integration with Wolters Kluwer Health clients’ business processes as we work to efficiently resolve customer issues. Daily activities require liaising with other departments and...


  • Mumbai, Maharashtra, India Wolters Kluwer Full time

    Job Summary Working within a supportive team, the Customer Service Coordinator will take full ownership of a range of issues and manage these through to resolution. This ensures a seamless integration with Wolters Kluwer Health clients’ business processes as we work to efficiently resolve customer issues. Daily activities require liaising with other...


  • Mumbai, Maharashtra, India Talent Leads HR Solutions Full time

    Opening: 1 Nos. - Job ID: 82307 - Employment Type: Full Time - Reference: - Work Experience: 1.0 Year(s) To 5.0 Year(s) - CTC Salary: 4.00 LPA TO 5.00 LPA - Function: Sales / BD - Industry: Cement/Concrete/Readymix - Building Materials - Qualification: Any - Any Graduation - Location: - Mumbai **Working Days - 6 days (work from office)** **Job...


  • Vashi, Navi Mumbai, Maharashtra, India Wisecor service pvt ltd Full time

    **Customer Support Executiv** 1) Coordinating with Sales for update of Booking 2) Issuing CRO's to customer. 3) Co-ordinating with Vessel operators for reserving Space 4) Update with Respective yards & updating of yard reports 5) Coordinating with customers for containers pick up till gate-in of containers in terminal. 6) Coordinating with Customers...

  • Support Coordinator

    1 month ago


    Mumbai, Maharashtra, India Conventus Technologies Pvt Ltd Full time

    **Role and Responsibilities**: 1. Engineers call alignment, follow up and mail communications 2. Ordering and receiving supplies 3. Maintaining the inventory 4. Keeping material readily available 5. Ensuring calls for service are entered into the CRM system and closed once work completed 6. Creating CRM, Transcendent and other reports 7. Answering the...


  • Andheri West, Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full time

    **Reception Cum Customer Support* -** **Graduate with reasonable communication skills.** **Good Communication** **Experience o**f 2 to 4 years. **Location**: Andheri **Responsibilities**: Job involves coordination with customers at various levels through telephonic calls at regular intervals. Physical listing and noting of customer/ prospects details/...


  • Mumbai, India customer support center Full time

    A technician is a worker in a field of technology who is proficient in the relevant skill and technique, **Job Types**: Full-time, Regular / Permanent, Fresher, Contractual / Temporary Contract length: 12 months **Salary**: ₹10,340.56 - ₹35,814.56 per month Schedule: - Day shift - Fixed shift - Monday to Friday - Weekend availability - Weekend...


  • Mumbai, Maharashtra, India Acme Services Full time

    **Location: Goregaon** **Experience: 2-3 Years** **Roles & Responsibilities** - Resolve customer complaints and provide knowledgeable answers to customer queries - Assist clients on offline and online orders, deal with orders in the back office and liaise with logistics - Follow-up on orders and liaise with customers, buyers, etc - Follow-up on all...


  • Mumbai, India Swire Shipping Full time

    Role PurposeTo support the Commercial and Customer Success initiatives in the region on a day-to-day basis thus ensuring their time and resources are utilised effectively.To deliver KPI’s through supporting the Commercial & Customer Success internal leads and third-party agents in the region in generation of new business, professional management of...

  • Customer Support

    1 month ago


    Mumbai, India 2COMs Full time

    JOB ROLE : HOTEL RESERVATION LOCATION : MUMBAI SHIFT : ROTATIONAL INCLUDING NIGHT EXPERIENCE : 1-3 yrs of Experience in International Voice Process **Requirements**: **Skills required**: - Good Facilitation Skills, Strong Verbal and written communication. - Ability to work effectively in ambiguity, shifting priorities and multiple deadlines. - Possess...


  • Vashi, Navi Mumbai, Maharashtra, India Wisecor service pvt ltd Full time

    Coordinating with Sales for update of Booking. - Issuing CRO's to customer. - Co-ordinating with Vessel operators for reserving Space. - Update with Respective yards & updating of yard reports. - Coordinating with customers for containers pick up till gate-in of containers in terminal. - Coordinating with Customers for containers status & surrender space...


  • Mumbai, India Oxford Instruments Full time

    At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest...


  • mumbai, India Oxford Instruments Full time

    At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest...


  • mumbai, India Oxford Instruments Plc Full time

    At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest...