Guest Experience Supervisor

6 days ago

Goa Goa, India Marriott International, Inc Full time

**Additional Information**
**Job Number**24214485
**Job Category**Rooms & Guest Services Operations
**Location**Fairfield by Marriott Goa Benaulim, Benaulim Beach Road, South Goa, Goa, Goa, India, 403716
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Guest Experience Talent Coach

    1 month ago

    Goa, Goa, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24194834 **Job Category**Rooms & Guest Services Operations **Location**W Goa, Vagator Beach, Bardez, Goa, Goa, India, 403509 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing...

  • Guest Experience Expert

    6 days ago

    Goa, Goa, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24214314 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Goa Calangute, Aguada Siolim Road, Calangute, Goa, Goa, India, 403516 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Expert

    1 month ago

    Goa, Goa, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24194910 **Job Category**Rooms & Guest Services Operations **Location**The Westin Goa, Survey No 204/1 Sub Division 1, Goa, Goa, India, 403509 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want...

  • Guest Experience Expert

    3 months ago

    Goa, Goa, India Marriott International, Inc Full time

    **Job Number** 24174909 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Goa Benaulim, Benaulim Beach Road, South Goa, Goa, Goa, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Expert

    3 weeks ago

    Goa, Goa, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24207141 **Job Category**Rooms & Guest Services Operations **Location**Fairfield by Marriott Goa Anjuna, Survey No 11/14 Plot B C&E, Anjuna, Goa, Goa, India, 403509 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Expert

    2 months ago

    Goa, Goa, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24158336 **Job Category**Rooms & Guest Services Operations **Location**Goa Marriott Resort & Spa, Post Box No. 64, Miramar, Goa, Goa, India, 403001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we...

  • Guest Service Associate

    2 months ago

    Goa, Goa, India Lemon Tree Goa Full time

    Have a full knowledge of the venues operations and roles therein. - Ensure all food and beverage items served to guests are of the highest standard and presentation. - Understand and supervise opening and closing procedures including a thorough knowledge of the Point of Sale System. - Ensure cleanliness of bar, tables, chairs, floor and general equipment. In...

  • Supervisor Housekeeping

    6 months ago

    Goa, India Jaglax Homes Full time

    We are looking for a **Housekeeping Supervisor** to act as the main point of contact for our guests at our Villas in Siolim. The responsibilities include cleaning and maintaining villas, greeting and checking in guests, making dining and entertainment arrangements and keeping guest rooms up to the villa and guest standards. Ultimately, you will help us...

  • Housekeeping Supervisor

    6 months ago

    Goa, India Jaglax Homes Full time

    We are looking for a Housekeeping Supervisor to act as the main point of contact for our guests at our Villas in Siolim. The responsibilities include cleaning and maintaining villas, greeting and checking in guests, making dining and entertainment arrangements and keeping guest rooms up to the villa and guest standards. Ultimately, you will help us provide...

  • Food and Beverage Supervisor

    2 weeks ago

    Goa, Goa, India Hilton Full time

    Food and Beverage Supervisor A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met. **What will I be doing?** As a Food and Beverage Supervisor, you are responsible for supervising operations...

  • Housekeeping Supervisor

    6 months ago

    Goa, India Jaglax Homes Full time

    We are looking for a Housekeeping supervisor to act as the main point of contact for our guests at our Villas in Siolim. The responsibilities include cleaning and maintaining villas, greeting and checking in guests, making dining and entertainment arrangements and keeping guest rooms up to the villa and guest standards. Ultimately, you will help us provide...

  • Housekeeping Supervisor

    6 months ago

    Goa, India Jaglax Homes Full time

    We are looking for a Housekeeping supervisor to act as the main point of contact for our guests at our Villas in Siolim. The responsibilities include cleaning and maintaining villas, greeting and checking in guests, making dining and entertainment arrangements and keeping guest rooms up to the villa and guest standards. Ultimately, you will help us provide...

  • Guest Experience Executive

    6 months ago

    Goa, India Elivaas Full time

    This is a full-time on-site role for a Guest Experience Executive in Goa, India. The Guest Experience Executive will be responsible for ensuring that all guests receive a premium and personalized experience. This includes handling all guest interactions, leading the guest check-in and checkout process, managing guest requests, and resolving...

  • Guest Experience Expert

    6 months ago

    Goa, India Marriott International, Inc Full time

    **Job Number** 24033487 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Goa Colva, Colva Beach Road, Goa, Goa, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Guest Experience Expert

    7 months ago

    Goa, India Marriott International, Inc Full time

    **Job Number** 23207089 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Colva Goa, Colva Beach Road, Goa, Goa, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Expert

    6 months ago

    Goa, India Marriott International, Inc Full time

    **Job Number** 23209191 **Job Category** Rooms & Guest Services Operations **Location** The Westin Goa, Survey No 204/1 Sub Division 1, Goa, Goa, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...

  • Guest Experience Expert

    6 months ago

    Goa, India Marriott International, Inc Full time

    **Job Number** 24049638 **Job Category** Rooms & Guest Services Operations **Location** The Westin Goa, Survey No 204/1 Sub Division 1, Goa, Goa, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...

  • Guest Experience Expert

    7 months ago

    Goa, India Marriott International, Inc Full time

    **Job Number** 24063301 **Job Category** Rooms & Guest Services Operations **Location** Goa Marriott Resort & Spa, Post Box No. 64 Miramar, Goa, Goa, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Relation Executive

    6 months ago

    Goa, India Cadillac Diamond Casino Full time

    Job Summary: The VIP Service Executive is a crucial member of our VIP Services team, responsible for delivering exceptional customer service to our VIP casino guests. This role involves providing personalized attention, anticipating guest needs, and ensuring a memorable and enjoyable experience for our valued clients. Key Responsibilities: - Greet and...

  • Guest Relation Executive

    6 months ago

    Goa, India Cadillac Diamond Casino Full time

    Requirement: - **ONLY FEMALES** Job Summary: The Guest relation Executive is a crucial member of our GRE, responsible for delivering exceptional customer service to our casino guests. This role involves providing personalized attention, anticipating guest needs, and ensuring a memorable and enjoyable experience for our valued clients. Key...