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Ijp - Epic Configuration & Carrier Maintenance
5 days ago
IJP - EPIC Configuration & Carrier Maintenance
- Mumbai, IN
February 12, 2024
**Duties and Responsibility**:
- Interacting with carriers and brokers on a daily basis to ensure WTW maintains exceptional data
- integrity within its systems and processes
- Liaising with team members and US peers to ensure all aspects of Carrier Access request are
- addressed
- Maintaining detailed records of communication with all parties, including changes being made on
- the Carrier Access request
- Communicating with associates across North America to establish appropriate carrier/broker
- access and producer codes
- Extreme focus on quality with the understanding of the financial implications
- Ensure adherence to compliance & standard procedures
- Escalate errors and breaches to the Lead
- Active participation in all interactions (Team huddles, stakeholder discussions, etc.)
- Maintaining and updating the centralized inbox
- Addition/Modification of issuing Carriers/Billing companies (Agency Bill and Direct Bill).
- Addition/Modification of premium payable/receivable brokers (Agency Bill and Direct Bill).
- Addition/Modification of commission payable broker.
- Addition/Modification of Trade Vendor.
- Market Security Amendments.
- Mergers/Acquisitions/divestitures.
- Epic user Acceptance Testing
**Competencies**:
- Focusing on Clients
- Working in Teams
- Driving Excellence
- Fostering Innovation
- Adapting to Change
**Qualifications: Any Graduate / Postgraduate/ MBA**
**Skills**:
- Communication Skills - Written, Verbal and interpretation
- MS Office - MS Excel Basic
- Eye for detail
- Time Management
- Ability to multitask
- Ability to learn new processes and systems
- Flexible and adaptable to changing demands
- Ability to work under pressure and meet tight deadlines
- Should be a quick learner and team player
- Ability to work independently and as part of a team
- Extreme competence in comprehension
- Insurance experience preferred
**Performance**:
- 2|3 and above in the latest performance review
- Not on written warning for behaviour or performance in the last 12 months
- Carrier Payables Knowledge (An Added Advantage)
**About Epic Configuration & Carrier Maintenance**:
Epic Configuration and Carrier Maintenance Team comprises of 3 colleagues in Mumbai who are responsible
for processing requests for new/modified carriers (Companies), governmental agencies, intermediaries
(Premium Payable Brokers), receivable brokers, commission payables and trade vendors daily as well as
answer questions regarding
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