Ijp - Epic Configuration & Carrier Maintenance

1 week ago


Mumbai, Maharashtra, India WTW Full time
IJP - EPIC Configuration & Carrier Maintenance

  • Mumbai, IN
February 12, 2024

Duties and Responsibility:

  • Interacting with carriers and brokers on a daily basis to ensure WTW maintains exceptional data
- integrity within its systems and processes

  • Liaising with team members and US peers to ensure all aspects of Carrier Access request are
- addressed

  • Maintaining detailed records of communication with all parties, including changes being made on
- the Carrier Access request

  • Communicating with associates across North America to establish appropriate carrier/broker
- access and producer codes

  • Extreme focus on quality with the understanding of the financial implications
  • Ensure adherence to compliance & standard procedures
  • Escalate errors and breaches to the Lead
  • Active participation in all interactions (Team huddles, stakeholder discussions, etc.)
  • Maintaining and updating the centralized inbox
  • Addition/Modification of issuing Carriers/Billing companies (Agency Bill and Direct Bill).
  • Addition/Modification of premium payable/receivable brokers (Agency Bill and Direct Bill).
  • Addition/Modification of commission payable broker.
  • Addition/Modification of Trade Vendor.
  • Market Security Amendments.
  • Mergers/Acquisitions/divestitures.
  • Epic user Acceptance Testing

Competencies:

  • Focusing on Clients
  • Working in Teams
  • Driving Excellence
  • Fostering Innovation
  • Adapting to Change

Qualifications:
Any Graduate / Postgraduate/ MBA


Skills:

  • Communication Skills
  • Written, Verbal and interpretation


MS Office
  • MS Excel Basic
  • Eye for detail
  • Time Management
  • Ability to multitask
  • Ability to learn new processes and systems
  • Flexible and adaptable to changing demands
  • Ability to work under pressure and meet tight deadlines
  • Should be a quick learner and team player
  • Ability to work independently and as part of a team
  • Extreme competence in comprehension
  • Insurance experience preferred

Performance:

  • 2|3 and above in the latest performance review
  • Not on written warning for behaviour or performance in the last 12 months
  • Carrier Payables Knowledge (An Added Advantage)

About Epic Configuration & Carrier Maintenance:
Epic Configuration and Carrier Maintenance Team comprises of 3 colleagues in Mumbai who are responsible
for processing requests for new/modified carriers (Companies), governmental agencies, intermediaries
(Premium Payable Brokers), receivable brokers, commission payables and trade vendors daily as well as
answer questions regarding
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