Gss Intern

1 month ago


Hyderabad, India Gainsight Full time

Company Overview:
**Why Gainsight?**:
At Gainsight, our mission is to be living proof you can win in business while being human first.

Our industry-leading platform helps companies of all sizes and industries achieve durable growth through customer-led growth strategies (Gainsight CS), product-led growth strategies (Gainsight PX), and community-led growth strategies (inSided). With Gainsight, it’s never been easier for customer success, product, and community engagement teams to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow customer communities. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box.

Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition for our product and engineering advancements.

A remote-friendly company, we have offices in the US, UK, Netherlands, Israel, and India. Gainsight was certified as a Great Place to Work in 2021. It has also been named as one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.

With diversity and inclusion at the forefront of our core values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

Job Overview:
**_Job Description_**:
This position works as an integral part of the Global HR Shared Services Team providing first-line HR operations support to all departments within HR, employees, and stakeholders. This role represents HR Shared Services on various HR projects, employee life cycle operations from Hire to Retire, and analytics reporting.

This team serves as an interface to the HR Business Partners, Talent Acquisition, and non-HR functional departments (like IT, Facilities, Security, etc.) to appropriately and effectively resolve/escalate/facilitate the resolution of requests.

Qualifications:
**What We’re Looking For**
- 1-2 years of relevant working experience
- Bachelor’s degree in any field. A MBA/PGDM degree is preferable
- Understanding of HR operations including on-boarding, off-boarding, background check, benefits operations, compliance & audit
- Proficiency in MS Excel
- Passionate about HR as a function and its deliverables
- Good interpersonal and communication skills. An analytical mind, a high degree of process orientation & an eye for detail
- Result oriented with the ability to manage competing priorities and multiple stakeholders
- Highly Organised and Self-motivated

**Responsibilities**:
**What You’ll Do Here**
- On-boarding new joiners and ensuring they have a WOW day 1 experience including facilitation sessions, documentation etc.
- Being the go-to person for employee queries on HR policies/processes
- Managing employee separation process which includes updating records, sending out mails for clearances, explaining the process and handing over letters
- Making process recommendations to achieve operational excellence basis research on industry best practices
- Handling miscellaneous HR operations.
- Prepare employment verification letters based on the nature of requests received
- Support and help in background check process
- Help with basic reports and MIS management
- Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
- Maintain HR system with accurate and updated information

Values & Benefits: Why You’ll Love It Here Your job should never be a barrier to your happiness—it should be an avenue to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves. Here are our 5 core values: - Golden Rule: We try to practice the Golden Rule by exercising reliability, trust and giving back to each other and our community. - Success for All: We believe in success for our stakeholders—whether our teammates, clients, or shareholders—comes with a sincere focus on continuous learning, selfless teaching, and making a difference in each other’s lives. - Child-like Joy: We aspire to experience child-like joy in our work and lives, injecting a spirit of passion, optimism, and laughter into everything that we do. - Shoshin: We believe in a beginner’s mind. Don’t surround yourself with people like you-diversity breeds creativity. - Stay Thirsty, My Friends: We believe in a totally internally-driven strive for greatness. The solution is to think more, not do more. Some other reasons that Gainsters love working here: - Our Customers: 700+ happy customers. ‘Nuff



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