Instructional Designer

2 weeks ago

Gandhinagar, India Etech Global Services Full time

**What We Offer**:

- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Internet allowance as per work mode
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition

**What You’ll Be Doing**:

- Plan and design innovative and effective learning experiences that drive KPIs.
- Create game plans for new materials that address key areas of opportunity.
- Provide product feedback (at key phases) on functional design, feasibility, and usability along with necessary testing pre-launch.
- Provide internal teams (e.g. Operations, Reporting) with updates on projects as needed.
- Analyse the performance of agents on training you created and devise the next step for further upskilling them in their craft.
- Request feedback from clients after the completion of a project. (If possible, a survey).

**We expect you to have**:

- Experience as a representative on a call center campaign and an understanding of technical aspects of teaching the use of call center technology
- Knowledge of adult learning principles, activity-based facilitation, and learner-centered activities, Learning Management Systems, design principles, and pedagogy and andragogy
- Ability to learn new T&D trends, build product strategy, and work with stakeholders within production, reporting, T&D, and operations, to get the work done.
- Excellent interpersonal, verbal, and written skills
- Ability to learn quickly and make on-the-spot decisions with limited information
- Demonstrated ability to meet deadlines, complete important time sensitive tasks & adapt quickly to last minute changes
- High School Diploma or GED Required/College Coursework preferred

**Job Title**
**Instructional Designer

**Department**
**Training and Development

**Location**
**Gandhinagar

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