Product Trainee

1 month ago

Bengaluru, India Verint Systems Inc. Full time

Postion Title: Trainee, Product Support- Work Location: Bangalore**Job Summary
ABOUT THE COMPANY: Verint is a global leader in Actionable Intelligence solutions. In today’s dynamic world of massive information growth, Actionable Intelligence is a necessity for empowering organizations with crucial insights and enabling decision makers to anticipate, respond and take action. Our rapid growth and expansion has created numerous career and advancement opportunities. Verint is an exciting and rewarding place to work and offers its employees exceptional compensation and benefits. We offer an ideal environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then Verint is a great place to build your career.
- Respond to customer calls to report or follow up on, or escalate issues. Demonstrate an urgent interest to satisfy their concerns and ensure proper ownership of issues and escalations.
- Track customer calls and communicate with escalated tiers to ensure continued progress on issues.
- Execute customer edits in the CRM, activate and modify customer permissions to external tools, and ensure the customer’s support entitlement status.
- Deliver customer base notifications, marketing information, or product information as required.
- Other duties and responsibilities as assigned.

**People Specification**
- Bachelor’s degree in a technology discipline or related field
- Willing to work in night shifts
- Knowledge of SQL will be added advantage
- Excellent Verbal and Communication skills

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