Social Media Executive

5 months ago


Delhi Delhi, India Varanga (Keshvi Fashion LLP) Full time

Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per tele calling script.
- Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
- Analysing and reporting customer data to devise new strategies or update the existing ones.
- Making appointments that fit into the schedule of the client and the customer.
- Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution and Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary.

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Social media marketing: 1 year (preferred)
- total work: 1 year (preferred)

License/Certification:

- Digital marketing (preferred)

Ability to Commute:

- New Delhi, Delhi (required)

Ability to Relocate:

- New Delhi, Delhi: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 7838432708



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