Is&t Business Partner

3 weeks ago

Bengaluru, India ALSTOM Full time

Req ID:386381

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

**Purpose of the job**:
The new IS&T operating model focuses on business value and innovation while delivering operations excellence:
**Service excellence**:

- Development of cost-efficient services and standard solutions
- Improvement of performance, efficiency and agility on business-as-usual activities with focused KPIs
- Usage optimization

**Intimate and value focused advisor**:

- Effective and proactive demand management - Proximity with key stakeholders from regions and business (IS&T partners, SPOCs,)
- Reliable & skilled functional teams involved in strategic business roadmaps

**Innovation player**:

- Technology watching activities
- Expertise on emerging technologies with ability to deliver Proof of Concepts
- Proactive innovation investigations on market products and best practices

**The IS&T operating model** is also driven by 4 key principles:
1. Standardize business processes

2. Address regional priorities

3. Improve IS&T cost variability and efficiency

4. Leverage new technologies to bring value to the business

The IS&T Business Partner, reporting to the IS&T India Business Partner is responsible for establishing and maintaining a strong relationship with cluster and accountable for the IS&T satisfaction in the cluster. Frequent travels are required, evaluated around 20% of the time and to be aligned with the business strategy and needs.

**POSITION IN THE ORGANISATION**

**Organisation structure**:
India IS&T BP Reports directly to: India IS&T Business Partner

Other (functional) reporting to: India MCM will be key stakeholders

Direct reports: None

**Network & Links**:Internal & External
- Within IS&T
- IS&T Business Partners
- Business Solutions
- Service Performance
- Technology & Security

2. India Management

3. India Business Teams (PL and Functions)

**ACCOUNTABILITIES & AUTHORITIES**:
**Key accountabilities**:
1.** Interface to Business**: The IS&T BP will be responsible to partner with India (aka cluster) Business - Product Lines and Functions on
- Participation in Bids / Tendering to provide IS&T costs - Understand the cluster’s strategic business roadmap and its impact on IS&T roadmap and, articulate the same to IS&T. Ensure cluster business roadmap is aligned with central roadmap
- Demand Management: Capturing and analysing the IS&T demand and driving it to the correct governance bodies for validation and implementation
- Liaise with IS&T towers and Business for timely project landing (Infrastructure, Workplace, Business Solutions)
- Timely Communication and Change management activities to businesses on all IS&T Topics
- Responsible with Local Operations for cluster participation Customer Satisfaction and Ensure Regions overall satisfaction
- Stakeholder management (IS&T towers, vendor partners, SPOCs, Business stakeholders etc. )
- Strong collaboration skills to work with other APAC BP team members as one cohesive team

**2. BaU Efficiencies**:

- Be an integrator between different functions by using IT systems as a platform.
- Manage IS&T budgets at cluster level with other stakeholders - finance, business, sourcing, IS&T towers
- Improvement of performance, efficiency and agility on business-as-usual activities with focused KPIs
- Enable continuous improvement in IT operations, IT Security and system performance by handling at the cluster level
- Manage Cluster Operations / Crisis Management: Work with Local Operations, Run and Project Performance teams as needed to manage IS&T Service to the Cluster. Compliance of Service Delivery with SLA (with contract manager in the operations team). Formalize issues, follow up and escalation with operations teams with timely communication to the business

IT Cluster Technology Strategy Development and landing key IS&T initiatives. Cluster action plan if requested (performance issue, cost reduction)
- Provide consulting level support and guidance through key IT initiatives; proactively share knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of respective functions.
- Manage audits at the site both ICQ campaign and AFNOR.
- Manage the LDR sanctity along with site facilities team.
- Manage Power Shutdowns, Changes pertaining to the cluster
- Supporting the Site MDs of respective sites for IT related operational issues or project execution

**3. Project Management**:

- Liaise with PM for delivering end to end project ensuring we do not miss OTD.
- Co

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