Customer Relationship Executive
7 months ago
Handling customer inquiries: Responding to customer inquiries and resolving any issues or complaints they may have regarding gas services.
- Account management: Managing customer accounts, ensuring accurate billing and payment processing, and maintaining up-to-date customer records.
- New customer onboarding: Assisting new customers in the registration and connection process, providing necessary documentation, and explaining the gas agency's services and policies.
- Promoting gas agency services: Informing customers about new services, products, and promotions, and encouraging them to upgrade or avail of additional offerings.
- Complaint resolution: Resolving customer complaints in a timely and satisfactory manner, coordinating with other departments if necessary, and ensuring customer satisfaction.
- Coordination with field staff: Liaising with field staff to schedule and coordinate gas connections, deliveries, and service appointments, ensuring efficient and timely service to customers.
**Salary**: From ₹1,000.00 per month
Ability to commute/relocate:
- Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
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