Customer Relationship Executive

5 months ago


Ahmedabad, India Infinium Motors PVT LTD Full time

Understanding and Recording complaints on TKM format
- To follow up post complaint activities at dealership
- Report generation on complaints
- Analyze Complaints and Suggest improvement plans
- Service complaint receipt and forwarding to Service dept.
- Root cause analysis of customer concerns
- Updating Training planner & participation certificates on Notice boar
- Post sales/ Service follow up call to customers
- Contact customers to understand their satisfaction level in case of CR special
- Activities ,Analyze PSF Call details and provide qualitative information to HCR

**Education:

- **

**Experience:

- **
- 0 to 2 Years of Experience In relevant Field
- Freshers are Welcome

**Other Benefits:

- **
- Provident Fund
- ESIC
- Leave Encasement
- Incentive

**Job Types**: Full-time, Fresher

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7859896684



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