Associate - Customer Service (Chat Process)

3 weeks ago


Kolkata, India Indian Tech Full time

Handling customer queries on Web Chat, E-mails
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Good typing skill
- Fluent in written and spoken English

Schedule:

- Day shift
- Night shift

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

**Speak with the employer**
+91 9674494814


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