Trainer
7 months ago
Gurugram, India
- DOP
- 3052073
**Job Description**:
**Job description**:
- Manage retention during training
- Demonstrate innovation in training by carrying floor requirements into classroom training
- Maintain Data and MIS as per training SOPs / requirements
- Support intra & inter function collaboration
- Proactively share best practices across locations to add value
- Contribute to process improvements and innovation in the training function
- Attend TTT for any client/internal requirements
- Conduct Need analysis and share feedback with stakeholders
- Meet the monthly Conversion & Effectiveness targets
- Provide Feedback to New Hires on Communication and Soft Skills
- Must have people management skills / team handling experience
**Key skills & knowledge**:
- Exposure of at least 2.5 years in Communication Training with a BPO - preferred
- Good Facilitation, Presentation and content development skills
- Good Knowledge about computers and Google suite
- Excellent communication skills and good people management skills
- Data Handling / data interpretation
- Process Oriented, planning
- Ability to prioritize, meet deadlines & work under pressure.
- Good Time Management, Interpersonal skills and Teamwork.
- Should be ready to conduct refresher training, call monitoring, and feedback sessions 85% of the time.
**Educational Qualification **:Graduation in any discipline
Qualifications:
Graduate
- HRO
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
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