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Customer Service Coordinator

4 months ago

Hyderabad, India Micromatic Machine Tools PVT. LTD Full time

**Job Summary**

This position will be a part of the Service team responsible for maintaining and executing effective Service support function.

**Responsibilities and Duties**

1. Receiving the Call Centre Calls and tracking updations.

2. Preparation Activity Reports based on call receipt and closed calls to respective Service Function.& Machine Dispatches Vs Commissioning Sheet Updation.

3. Updating in CRM with the Technical Personnel instruction In Call Centre & MRN Creation in CRM Technical Personnel instruction.

4. CRM Case Assigning To Engineers In CRM with the Consolation Functional Head/Service Head.

5. Assisting Amc Offer Creation & Amc Contact updation, Labour Quotation & Order Wise Intimation Letter Preparation with instruction of Functional Head/Service Head.

6. Maintaining & Monitoring Of Training records as per the ISO procedure of Service function

7. Tracking Of O/W Calls For CV& NV Reason The Same Report Submission To Service Head And Co. Periodically & Copy To Co. On Monthly Basis.

8. Maintaining And Monitoring Of Pro-Active Visit Report Updation To Service Head At Regular Intervals.

9. Maintaining Of 90 Days CSS Report And The Same Sending To Co.

10. Principal Engineers Visit To Customer -Report Maintaing And Submitting To Co. at Regular Intervals With Copy Of Service Head.

**Required Experience, Skills and Qualifications**

Any Graduate

Handling the documentations

Well versed with MS office

Should be a young and energetic

**Job Types**: Full-time, Regular / Permanent, Contractual / Temporary
Contract length: 36 months

**Salary**: ₹19,000.00 - ₹24,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Expected Start Date: 28/02/2023