Contact Center Voice Agent

2 weeks ago


Noida, India Demandlane Technologies Private Ltd Full time

**Role Definition & Requirement**:
Call Center Representative will be the liaison between our company and its current and potential customers. Needs to be experienced, self-driven and motivated Voice Agent.

**Job Description**:

- He/She will be responsible for making and receiving outbound/inbound calls
- Managing large amounts of inbound and outbound calls in a timely manner
- Following the provided “scripts” when handling different topics
- Will strive towards going beyond the assigned target and achieve best possible conversion rate
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our CRM Database by documenting everything

**Requirement**:

- Exceptional interpersonal, Sales, problem-solving, verbal (US accent) and written communication Skills
- Versant 6 Certified
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively

**Educational Qualification Requirement**:

- Minimum Graduate in any stream Desired

**Experience**:

- 2 Years of International Outbound Sales experience (US)
- Prior experience in Health Care or Mass Tort Domain Preferred

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹45,000.00 - ₹65,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- Night shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Outbound sales: 2 years (required)

License/Certification:

- Versant 6 (preferred)

Shift availability:

- Night Shift (required)

**Speak with the employer**
+91 8882024175


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