Host/hostess
2 days ago
To maintain a high customer service focus by approaching your job with the customers always in mind.
- To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
- To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
- To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
- To maintain an environment that promotes flair, creativity and consistency in the quality of service delivery and presentation.
- To ensure that all Food Safety Management Program polices and guidelines are followed and implemented.
- Offer guest at the outlet an enjoyable, expertly served beverage/dining experience conforming to Hilton standards of excellence for quality, professionalism and friendliness.
- Anticipate and service of guest’s requirements before requests if necessary.
- Serve and clear food and beverage items in an unobtrusive and professional manner.
- Familiar with the beverage service including stemware used and appropriates garnishes.
- Complete opening and closing side work as assigned and has all tables set according to standard.
- Present menus and explanations for all menu items as well as specials of the day.
- Present children's menus, when appropriate, and describe specials and alternative Cuisine.
- Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.
- To carry trays, bus and reset tables with linen, china, glass and silver.
- Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
- Inform supervisor or nearest manager if the guest attempts to walk out and try to calm the guest in the same process.
- Service all needs for private dining room or private function (wherever applicable).
- Report any accident or guest complaint immediately, no matter how minor, to a manager.
- Recognize and address potential disruptive or undesirable guests and respond properly in any hotel emergency or safety situation.
- Ability to move tables and chairs and breakdown any buffets, displays or side stations when needed
- Clean service area when needed.
- Perform other tasks or projects as assigned by hotel management and staff
- Retrieve and stock all linen, china, silver, glassware and food and beverage items.
- Provide unobtrusive and professional service.
- Serve a dish to guests while explaining the contents and preparation.**Job Types**: Full-time, Regular / Permanent, Fresher
Pay: ₹12,000.00 - ₹14,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Goa, Goa: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- 1year (preferred)
**Language**:
- Fluent English, hindi (preferred)
**Speak with the employer**
+91 7875552393
- Health insurance
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