Customer Care Executive

6 months ago


Hyderabad Telangana, India JVW Technologies Full time

Job Title: Customer Service Executive Voice Process (International Calling)

Location: Hi-tech city, Telengana

**Responsibilities**:

- Handle inbound and outbound calls from international customers in a professional and courteous manner.
- Address customer inquiries, complaints, and concerns promptly and accurately.
- Provide timely and effective solutions to customer issues, ensuring high levels of customer satisfaction.
- Collaborate with internal teams to resolve customer issues efficiently.
- Maintain accurate records of customer interactions and transactions.
- Adhere to company policies and procedures while delivering exceptional customer service.
- Meet and exceed performance targets and quality standards.

**Requirements**:

- Must have Minimum 1 year of experience in customer service, preferably in an international BPO environment.
- Excellent communication skills in English (both verbal and written).
- Strong problem-solving abilities and customer-centric approach.
- Ability to multitask and work in a fast-paced environment.
- Flexibility to work in rotational shifts or US Shifts

**Salary**: ₹25,000.00 - ₹33,000.00 per month

Schedule:

- Rotational shift
- US shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- International voice process: 1 year (required)

**Language**:

- English (preferred)

Ability to Commute:

- Hyderabad, Telangana (required)

Ability to Relocate:

- Hyderabad, Telangana: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 6203991974



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