SAP Sf

**Position - SAP SF (Mid) EC / ONB**:

- Location Mysore
- Work from Office
- Years of Experience -8 years of experience
- Senior Level
- **CTC Range**: upto 12-16 LPA
- **Notice Period**: Immediate to 15 Days

**Job description**

**Work Description**
- Incident Solving - Providing resolution on Tickets logged by customer through

CRM tool or Expert Chat channel o Will require calling End Business customers and working on Chat support to provide resolution on their incident raised
- Knowledge Transfer - Technical Upscaling of Self and with competency to groom team members
- Understanding of incident solving process
- Able to Self-develop, be a team player & collaborate with global counterparts and customers
- Is Quality focused, Results Driven and have intercultural sensitivity as well as understanding of global customers and business etiquettes
- Ability to manage customer escalations
- Able to successfully manage a number of simultaneous technical issues

**Technology**
- Have end-to-end implementation knowledge of EC / onboarding
- Should have support experience of EC / onboarding, recruiting management
- Should be able to create wizard and country specific panels
- Must have knowledge of compliance forms and pdf forms available
- Should have experience on troubleshooting with notifications and audit trail
- Should be able to analyze the requirement based on the system configuration
- Good to have Superadmin knowledge and roles based permission exposure
- Should be able to write advanced condition to trigger desired process
- Integration knowledge from recruiting-to-onboarding and onboarding-to
- employee central
- Sound knowledge of field mapping of mdf object and picklist
- Good to have deep understanding of picklist
- Deep understanding in ONB 1.0 and /or 2.0 modules
- Experience in XML, Data Model, MDF, Workflow, RBP
- Experience in Integration with EC-OnB-RCM Position Management

1

**Business**
- Engage with the business segments and internal stakeholders to capture

SuccessFactors Employee Central requirements
- Work closely with transaction analysts and SMEs
- Work closely with internal stakeholders associated with IT
- External Presence
- Participate in technical forums and other appropriate events.

(technical, not end-user) and/or other employee-facing products that integrate with the SAP SuccessFactors suite.
- An understanding of information technology and the linkage between business processes, people and SAP HR systems.

**Essential qualifications**
- Bachelor’s or Master’s degree in Computer Science or related field
- SuccessFactors certifications in one or more modules
- 8 Yrs.+ Experience in implementing SuccessFactors EC ONB
- Excellent communication, verbal and written skills and open to travel

**Key Competencies**
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Decision-making skills and Teamwork
- Planning, Organizing and execution for Process Improvement
- Effective interaction with stakeholders
- Should be able to work with global team across various time zones
- Create a culture of integrity and compliance
- Customer service orientation
- Self-driven, Proactive, Systems Thinking
- Open to working in shift
- Experience of ServiceNow tool will be added advantage but not mandatory

**Salary**: ₹1,200,000.00 - ₹1,600,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Mysore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 8 years (preferred)

**Speak with the employer**

+91-XXXXXXXXXX