Customer Representative Executive
1 week ago
Customer Representative Executive (BPO)
**Location**: Vashi, Mumbai
**Experience**: Fresher to 1 year
**Working Days**: 5 days a week
**Additional Benefits**: Incentives
**Key Responsibilities**
- Handle inbound and outbound calls professionally to address customer inquiries or resolve issues.
- Provide accurate information about products and services to customers.
- Maintain customer satisfaction through excellent communication and problem-solving skills.
- Document customer interactions and update internal databases.
- Follow up with customers to ensure resolution and satisfaction.
- Collaborate with team members to meet or exceed performance metrics.
**Skills and Qualifications**
- **Education**: Minimum HSC/Graduate in any field.
- Basic computer knowledge and proficiency in MS Office.
- Ability to work in a fast-paced, target-driven environment.
- Excellent listening and problem-solving skills.
**What We Offer**
- 5-day working schedule for work-life balance.
- Attractive incentive structure based on performance.
- Comprehensive training and development opportunities.
- Friendly and collaborative work environment.
- Enthusiastic individuals with a customer-centric approach.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Work Location: In person
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