Customer Relations

2 weeks ago

Pune, India TRODO Full time

Job Description:
As the Customer Relations and Operations Associate will be responsible for overseeing various aspects of the customer journey, from attracting new clients to managing ongoing customer relations and ensuring smooth operations. while coordinating with our trainer partners to deliver exceptional service to our clients.

Key Responsibilities:
Customer Acquisition and Relations: Maintain a deep understanding of customer needs and preferences. Handle customer inquiries, concerns, and feedback promptly, ensuring high levels of customer satisfaction.

Payment Handling and Financial Management: Maintain client payment records, Implement strategies to reduce late payments and improve overall cash flow.

Coordinate with Trainer Partners to serve as the main point of contact for trainer partners, facilitating smooth communication and coordinate training schedules, logistics, and resources to ensure a seamless training experience for clients.

Operations Management to Implement and maintain standard operating procedures (SOPs) to ensure consistency and quality

Qualifications and Skills:

- Bachelor's degree. Master's degree is a plus.
- Proven experience in customer relations, and operations management.
- Excellent communication and interpersonal abilities to build and maintain relationships with clients and trainer partners.

The individual in this position will play a key part in building and maintaining strong relationships with clients and trainer partners, resulting in the overall growth and success of the organization.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9028106409

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