Customer Support Executive

2 weeks ago

Navrangpura Ahmedabad Gujarat, India Lets Talk Business Pvt. Ltd. Full time

**Job Description: Customer Support Executive**

**Position**: Customer Support Executive

**Location**: Navrangpura, Ahmedabad, Gujarat 380009

**Job Summary**:
The Customer Support Executive will serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and delivering exceptional service. The role requires effective communication, problem-solving skills, and the ability to manage multiple interactions simultaneously while ensuring customer satisfaction and maintaining a professional demeanour.

**Key Responsibilities**:

- **Customer Interaction**:

- Provide accurate information regarding products, services, and policies.
- **Issue Resolution**:

- Diagnose and troubleshoot customer problems, providing effective solutions.
- Escalate complex or unresolved issues to the appropriate department while ensuring timely follow-up.
- **Customer Satisfaction**:

- Ensure high levels of customer satisfaction through professional and empathetic communication.
- Follow up with customers to confirm issue resolution and gather feedback for service improvement.
- **Knowledge Management**:

- Maintain and update internal knowledge bases, FAQs, and documentation for common customer queries.
- Identify recurring issues and suggest improvements to reduce their occurrence.
- **Reporting**:

- Generate detailed reports on customer queries, issues, resolutions, and service performance metrics.
- Assist in preparing customer feedback and satisfaction analysis to enhance service quality.
- **Administrative Support**:

- Coordinate with internal teams to address customer needs effectively.
- Maintain accurate records of customer interactions and transactions in the system.

**Qualifications and Skills**:

- Bachelor’s degree in any discipline or equivalent work experience.
- Proven experience in customer support or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Ability to work in a fast-paced environment and handle high call/chat volumes.
- Empathy, patience, and a customer-centric mindset.

**Key Performance Indicators (KPIs)**:

- Average response time and resolution time.
- First Contact Resolution (FCR) rate.
- Customer retention and loyalty rates.

Pay: ₹15,000.00 - ₹23,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)
- Customer support: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 6352615690

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