Client Relationship Executive

2 weeks ago


Mumbai, India Transformatrix Global pvt ltd Full time

Client Relationship Executive JD
- Client Communication: Maintain regular communication with clients to understand

their requirements, address concerns, and provide updates on services.
- Account Management: Oversee and manage client accounts, ensuring accurate

and timely delivery of services. Collaborate with internal teams to meet client

expectations.
- Issue Resolution: Act as the primary point of contact for issue resolution, promptly

addressing client queries and concerns to ensure high-level satisfaction.
- Client Retention: Develop strategies to enhance client retention and loyalty. Identify

opportunities to upsell or cross-sell services that align with client needs.
- Market Insight: Stay informed about industry trends and market conditions to

provide clients with valuable insights and suggestions for optimizing their logistics

strategies.
- Contract Negotiation: Collaborate with the sales team in negotiating contracts and

agreements. Ensure that terms are mutually beneficial and align with company

policies.
- Feedback Collection: Proactively seek client feedback and use it to enhance

service quality. Implement improvements based on client suggestions to strengthen

the partnership.
- Performance Analysis: Monitor key performance indicators (KPIs) for assigned

accounts and implement corrective measures when necessary. Provide regular

reports to clients on the performance of logistics services.
- Cross-Functional Collaboration: Work closely with operations, sales, and other

departments to coordinate seamless service delivery and address client needs

effectively.
- Documentation: Maintain accurate and up-to-date client records, contracts, and

documentation. Ensure compliance with company policies and industry regulations.

**Salary**: From ₹25,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Mumbai, Maharashtra (required)

Ability to Relocate:

- Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9619437859
Expected Start Date: 21/11/2023



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