Csa (Customer Service Associate)

3 weeks ago

Nashik, India ARA Resources Private Limited Full time

**Role: Customer Service Associate**

**Qualification Any Graduate/ Undergraduate**

**Reporting To: Team leader**

**Experience
- 6 month minimum (In any Field)**

**About The Company**:
ARA's Client in India work on complex business challenges to innovate and create efficient solutions that enable various businesses, including their websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make
their **the Earth’s most customer-centric company.**
India. In 2 years since launching our India operations, we have expanded our offering to over 22 million products across 100s of stores For us, it is always “Day 1” and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India. Our Client India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions. **Join us so you can - Work Hard, Have Fun and**
**Make History.**

**The Role**:
**Customer Service Associate**

**Key Responsibilities**:

- An Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all customers.
- This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
- Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

**Skills Required**:

- Good Communication written & Verbal skills.
- Qualification
- Any Graduates/ Undergraduates
- Experience
- 6 months into international voice process
- Shifts
- Rotational.
- 5 days (WFO), 2 Rotational weekly offs.
- Action oriented, self-disciplined and organized
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Ability to communicate clearly with both internal and external customers
- Good comprehension skills - ability to clearly understand and address customer issues appropriately
- Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7,

Microsoft Outlook, and Internet Explorer
- Good typing skills

**Qualifications & Experience**:

- Any Graduates/ Undergraduates
- Experience
- 6 month minimum into international voice process

**Salary**: ₹8,086.00 - ₹41,725.69 per month

**Benefits**:

- Health insurance
- Provident Fund
- Work from home

Schedule:

- Rotational shift

Supplemental pay types:

- Joining bonus
- Overtime pay
- Performance bonus
- Shift allowance

Application Question(s):

- Have you ever applied with Amazon before?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service (preferred)
- total work (preferred)

**Language**:

- English (preferred)

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