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Customer Service Executive freight Forwarding
1 month ago
**Customer Service - Import**
- Handling shipments Air / Sea (LCL, FCL, AIR)
- Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis.
- Preparing CAN copies and sending Cnee with arrival Details.
- Resolving the issues & query of customers regarding daily routing orders.
- Track shipments and confirm receipt & arrivals of shipments.
- Ensure customer experience by addressing customer concerns and resolving issues.
- Responsible for answering and routing phone calls, handling enquires.
- Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper updates.
**Customer Service - Sea Export**
- Co - ordination with various departments and customers to enable smooth functioning and flow of information between various teams.
- Co-ordinating of Land Side Services (CHA, CHB, CFS and Warehousing)
- Part of Client Pitching Team from Operations and Procurement end.
- Resolve conflicts between Shipper and Liner about their shipment.
- Monitor vendor service delivery against SLA and frame agreements.
- Increasing the operational efficiency within the organization.
- Follow up with Carrier/Co-loader for onboard/loading confirmation.
- Maintain flow of information between customer and carrier team about their shipment.
- Handling regular customer service profile
- Arranging for Transportation and custom clearance.
- Monitoring post shipment documents along with invoices to customer
- Create DSR for customer and internal assessment.
**Salary**: ₹1,000,000.00 - ₹1,300,000.00 per year
**Benefits**:
- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Experience**:
- Customer service: 3 years (required)
- Freight: 3 years (required)
Work Location: In person
