Product Owner

2 weeks ago

Bengaluru, India Espressive Full time

As one of the hottest enterprise SaaS startups in the Silicon Valley, Espressive's software is designed to maximize end user adoption, while leveraging artificial intelligence to improve productivity and efficiency. We want to provide a user friendly, modern experience to enterprise employees when they are interacting with departments including IT, HR, FACILITY, and many others inside of an enterprise company.

The Integration Product Owner role is a challenging and multifaceted function; the product owner will serve as the domain expert and consultant to other teams. This will require deep technical expertise with Postman, Swagger, mock servers, and the like. At the same time, the product owner must possess excellent communication skills and be able to manage relationships with 3rd parties and navigate developer ecosystems.

**About the Role**:

- Directly engage with customers, review analyst publications, evaluate competitive offerings, conduct independent research, and define the product backlog
- Author detailed functional specifications describing requirements and implementation specifics where appropriate
- Lead sprint planning meetings, break down features and manage trade-offs balancing business priorities with fixed deadlines and variable capacity
- Participate in sprint “pod” meetings and adjust scope based on burn-down velocity
- Produce wikis and other deliverables to prepare the customer success team to deliver features to customers
- Assist support teams to ensure that customers are wildly successful
- Support marketing initiatives through co-authored content, trade show presence, analyst inquiries and the like
- Deliver compelling presentations/demos in support of sales

**You will bring to the Espressive family**:

- Have a track record of success building multidisciplinary enterprise software
- Have hands-on experience working with AI, machine learning, NLP and related technologies
- Have demonstrable expertise working with APIs, 3rd party SDKs, and developer ecosystems
- English is a must
- 5 years of experience in similar role

**About Espressive**

Espressive redefines how employees get help by delivering exceptional employee experiences. We were founded on the belief that getting help at work shouldn’t be so hard. While others have focused on solving the problems faced by help desk analysts, Espressive shifted the focus to the employee — because you can’t have self-service if employees are not engaged.Barista, our virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Alexa and Google Home, into the workplace, delivering a personalized user experience that results in employee adoption rates of 80-85% and reduced help desk call volume of 40-60%.We've raised our series B and are funded by some of the best VCs in the world. We have a highly experienced, small team, led by a CEO and executive team with a proven track record of building successful companies. We have offices in Santa Clara, California, Salt Lake City, Utah and Guadalajara, Mexico.

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