IT Advanced Customer Support Technician I

2 weeks ago

Kolkata West Bengal, India RSM US LLP Full time

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The IT Advanced Customer Support Tech is a member of the Customer Support team. They are responsible for maintenance and internal support of RSM LLP’s PCs, printers, servers, and related equipment.

Provide level 2 end user support including but not limited to:

- Monitor and respond timely to support tickets in the queue(s).
- Document Service Desk ticket tech notes for escalation or resolution of service requests.
- Assist with Service Desk tickets in the regional queue in supporting all locations in the region/company.
- Send Corporate IT communications to internal customers. 30%

Support and maintenance of PCs including but not limited to:

- Complete PC setup and deployment for new employees using standard hardware, images, and software.
- Train new employees on the use of PC and other networked equipment using standard training documents.
- Assign users and computers to proper business groups in Active Directory.
- Perform timely workstation hardware and software upgrades.
- Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech.
- Coordinate with authorized vendor for PC hardware repair.
- Monitor and remove virus, spy-ware, and other non-authorized software.
- Maintain and/or coordinate PC hardware inventory.
- Order and purchase standard equipment and software through approved vendors. 30%
- Support firm software
- Support Desktop Management with post-mass deployment issues of standard software
- Provide IT support for local software within their region. May coordinate support with a Product Champion.
- Upgrade local server software as necessary. 10%

Participate in team and projects including:

- Regular scheduled regional calls.
- Assist other IT Coordinators in the region, and/or company.
- Proactively support Corporate IT and customer support changes and initiatives.
- Test phases of changing hardware and software standards.
- Monitor ticket queues to ensure SLAs and OLAs are met.
- Utilize the standard Knowledgebase per standard procedures.

Complete various projects and tasks as assigned as such:

- IT focus groups. Reconciliation of Active Directory permissions as per internal securities audits. o Reconciliation of licenses associated with locally purchased software. Coordinate with local vendors for cabling, HVAC, phone system, printer/fax, and other IT related facilities maintenance. o Tasks related to potential office remodels or relocations. 10%
- Maintain network file and print server
- Maintain daily tape backup and off-site tape storage.
- Report file and server issues to the Service Desk for further assignment.
- Setup and maintain network printers, scanners, and multi-function devices.
- Coordinate copier/MFD repairs with authorized repair vendor. 5%
- Provide phone support in centralized VoIP locations. 5%

Facilitate legal matters compliance with Internal Legal and IRM requests including:

- Complete legal hold workstations procedures and hard drive copies as requested.Preserve backup tapes and other electronic media asrequested. 5%
- Other duties as assigned.

**EDUCATION**
- High school diploma or GED

**TECHNICAL/SOFT SKILLS**
- Excellent verbal and written communications
- Demonstrates a working knowledge of the technology tools required within assigned responsibilities
- Effective organization and time management skills
- Ability to manage multiple tasks
- Strong attention to detail
- Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations.
- Ability to work in a highly collaborative environment and consult effectively with employees at all levels.

**EXPERIENCE**
- 1-3 years relevant experience in customer service

**PREFERRED REQUIREMENTS**
- Bachelor’s degree

  • Customer Support Technician

    6 months ago

    Kolkata, West Bengal, India DigiRecruitx Full time

    **Job Summary**: We are looking for a passionate and customer-centric Customer Support Technician. In this role, you will be the first point of contact for customers, providing technical support and troubleshooting a wide range of issues. You will play a vital role in ensuring customer satisfaction by resolving their problems efficiently and...

  • Printer, Computer

    6 months ago

    Kolkata, West Bengal, India IT Solutions Full time

    _**Job Description**_ **Eligibility Criteria**: - Age between 20 to 38 years. - Residing within 5km of Dakshineswar(700076) is a plus. **Responsibilities**: - Install and configure printers, computer systems, and CCTV equipment. - Diagnose hardware and software issues and perform repairs or upgrades. - Conduct routine maintenance and ensure systems are...

  • Mobile & Laptop Technician

    2 months ago

    Kolkata, West Bengal, India eMarca Consulting Full time

    Job Title: Mobile & Laptop Repair & Refurbishment Technician Job Summary The Mobile & Laptop Repair & Refurbishment Technician is responsible for troubleshooting, repairing, and refurbishing mobile phones and laptops. The technician ensures that devices are restored to optimal functionality and meet quality standards before returning them to customers or...

  • IT Support Technician

    6 months ago

    Kolkata, West Bengal, India AMS EDUCATIONAL TRUST Full time

    Are you a tech-savvy problem solver with a passion for resolving hardware and software issues? We're seeking a dedicated IT Support Technician to join our team and contribute to our mission of delivering exceptional technical support to our clients. **Responsibilities**: - Provide technical assistance and support for incoming queries and issues related to...

  • Customer Service Support Advisor

    2 months ago

    Kolkata, West Bengal, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 38888- Posting Date: 21 Oct 2024- Function: Customer Service- Unit: Finance & Business Services- Location: DLF IT Park,Phase II, IIF/1, Kolkata, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success...

  • Customer Service Support Advisor

    1 month ago

    Kolkata, West Bengal, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 38858- Posting Date: 14 Nov 2024- Function: Customer Service- Unit: Finance & Business Services- Location: DLF IT Park,Phase II, IIF/1, Kolkata, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success...

  • Customer Service Support Advisor

    1 month ago

    Kolkata, West Bengal, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 40704- Posting Date: 4 Nov 2024- Function: BT contact centres- Unit: Finance & Business Services- Location: DLF IT Park,Phase II, IIF/1, Kolkata, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success...

  • Customer Service Support Advisor

    2 weeks ago

    Kolkata, West Bengal, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 41189- Posting Date: 2 Dec 2024- Function: BT contact centres- Unit: Finance & Business Services- Location: DLF IT Park,Phase II, IIF/1, Kolkata, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success...

  • Customer Service Support Advisor

    3 months ago

    Kolkata, West Bengal, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 39134- Posting Date: 16 Sep 2024- Function: BT contact centres- Unit: Finance & Business Services- Location: DLF IT Park,Phase II, IIF/1, Kolkata, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success...

  • Trainee Customer Service Support Advisor

    3 months ago

    Kolkata, West Bengal, India BT Group Full time

    **Trainee Customer Service Support Advisor**: - Job Req ID: 37346- Posting Date: 4 Sep 2024- Function: BT contact centres- Unit: Finance & Business Services- Location: DLF IT Park,Phase II, IIF/1, Kolkata, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering customer value and...

  • Service Technician

    2 months ago

    Kolkata, West Bengal, India AMS International Full time

    We are looking for a technically skilled service technician to travel to our customers businesses to perform equipment and machine repairs. The service technician's responsibilities include traveling to customers' locations, remotely accessing equipment, and performing routine maintenance. The service technician will install and test products and provide...

  • Ac Technician

    6 months ago

    Kolkata, West Bengal, India Edward Food Research & Analysis Center Limited (EFRAC) Full time

    **AC Technician** We are looking to hire a detail-oriented AC technician to install, maintain and repair AC systems. The AC technician will be skilled in cleaning, adjusting and repairing systems. You will guide and advise the customer to select the most appropriate air quality system to fulfill their requirements. You will be responsible for air quality...

  • Engine Field Service Technician

    3 weeks ago

    Kolkata, West Bengal, India Cummins Inc. Full time

    **DESCRIPTION** **Job Summary**: Serve as a technical specialist and the primary customer support contact, providing diagnostic services and executing complex repairs to engine products directly at customer locations. Act as a key contact to ensure customer needs are met through efficient, high-quality service **Key Responsibilities**: - **Customer...

  • Lab Technician Freshers

    6 months ago

    Kolkata, West Bengal, India Click Career Pro HR Solutions Full time

    Lab Technician Freshers are responsible for conducting various laboratory tests and experiments to support scientific research and development. This is a full-time remote position based in Mumbai, Maharashtra, India. As a Lab Technician Fresher, you will have the opportunity to work with a team of experienced professionals in an innovative and fast-paced...

  • Engine Technician

    2 months ago

    Kolkata, West Bengal, India Austin Distributors Private Ltd. Full time

    **Job Title**: Experienced Two-Wheeler Technician **Company**: Austin Distributors Pvt Ltd **Location**: [Insert Location] **Salary**: ₹10,000 - ₹14,000 per month **Key Responsibilities**: - Perform routine maintenance and repairs on a variety of two-wheeler models, including motorcycles and scooters. - Diagnose mechanical and electrical issues...

  • IT Technician Customer Service

    3 months ago

    Kolkata University, Kolkata, West Bengal, India Miracle Full time

    Responsibilities - Set up workstations with computers and necessary peripheral devices (routers, printers etc.) - Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality - Install and configure appropriate software and functions according to specifications - Develop and maintain local networks in ways that optimize performance - Ensure...

  • Mining Technician

    6 months ago

    Kolkata, West Bengal, India SATYAM SMELTERS PRIVATE LIMITED Full time

    We are looking mining technician for our mining project work. As a mining technician role includes general support duties including assisting with site preparation, assisting in operation of tools and equipment, undertaking testing, gathering information and samples, assisting in surveying and drafting and planning solutions at designated...

  • Garment Technician

    1 week ago

    Kolkata, West Bengal, India Cohire Solutions Full time

    Job Description: Garment Technician-Menswear Position: Garment Technician Location: Kolkata Department: Design Reporting to: Head of Design-NPD Experience: 3- 10 years Role Overview: We are seeking a talented garment technician to join our team. To create new silhouettes and designs for western as well as ethnic lines. To define fits and cuts....

  • Technician

    6 months ago

    Kolkata, West Bengal, India Adyan Consultants PVT LTD. Full time

    **Perform basic care and maintenance, including changing oil, checking fluid levels, and rotating tires**. Repair or replace worn parts, such as brake pads, wheel bearings, and sensors. Perform repairs to manufacturer and customer specifications. Explain automotive problems and repairs to clients. **Job Types**: Full-time, Permanent **Salary**:...

  • Customer Support Associate

    2 weeks ago

    Kolkata, West Bengal, India Tech Mahindra Full time

    **Greetings from Tech Mahindra !** **Job description**: Handle calls from customers or clients and provide them with a solution to their queries. Giving a resolution to the customers or clients should be the whole and sole responsibility. The executive will be only single point contact for customers, so the below skills are a must: - Empathy towards the...