Agm - Transport Operations

2 months ago

Mumbai, India Vodafone Idea Full time

Job Req ID: 35872- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:
**Role**

TL - Tx Service Operations

**Job Level/ Designation
M2/AGM

**Function / Department**

Technology/ VIBS & CLS Operations

**Location**

Corporate - Mumbai

**Job Purpose**
- Responsible for the overall cluster performance of the network services availability by way of effective fault management by minimizing the adverse impacts of incidents and problems on the customer business
- Performance Management - network level SLAs
- availability, latency, packet loss, jitter performance analysis, improvement plan preparation, implementation of recommendations, network audits and implementation of recommendations, network change management
- Ensure periodic network audits, drive implementation of recommendations for network & service quality improvement, provide implementation support to NOC team and stake holders.
- Transmission network and service with Telecom Network Security Compliance Audit, Ensure and adhere 100% compliance
- Working on Fault trend analysis & fixing the gaps in the network to achieve the SLA.
- Service fault management with correct RFO/RCA analysis, proper solution, corrective action plan and Implementation.

**Key Result Areas/Accountabilities**
- Enterprise Service Optimization in National 100G/200G/Metro across circles, maintain and improve KPIs of customer performance against defined benchmark and Continuous improvement plan recommendation and implementation.
- Network audits and network improvement plan preparation and implementation.
- Security Compliance in transmission network as per DOT guidelines & Vodafone Idea security standards.
- Working on Fault trend analysis data & fixing the gaps in the network to achieve the SLA’s
- Vendor SLA management, Timely TAC case closure

**Core Competencies, Knowledge, Experience**
- 5-6 Years of Experience in Domain (Telecom/IT/OEM ) with 1-2 experience in handling Large Scale Telecom Network Domain
- Thorough knowledge on National and Circle level Optical transmissions network like NDWDM, Metro DWDM, ICD, Access layer and end to end service assurance and fulfilment.
- Quality Management - KPIs, Benchmarking and Optimization in the Transmission domain, Service Level SLA, analysis, recommendation and implementation.
- Experience in managing multi service & multivendor network.

**Must have technical / professional qualifications**
- BE in Electronics & Telecommunication/IT
- Industry Certification - ITIL/CCNA/ JNCIA/

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