Communication Trainer

2 months ago

Pune Maharashtra, India Wipro Limited Full time

Pune, India
- DOP
- 3068140

**Job Description**:

- Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team
- Deliver Generic Domain Specific Modules along with up skilling resources on process.
- Structure On boarding Training requirements
- Ensure that all new employees go through the defined new learning path for their respective roles in the account
- Deliver Communication training for new employees
- Support new hires during OJT and GO-live
- Provide refresher and remedial training for existing employees
- Ensure all regulatory requirements are complied with from time to time
- Maintain trainee data and information
- Generate training reports from time to time
- Support any administrative tasks like trainee roster and scheduling etc.
- Create/Customize training content for delivery
- Provide feedback and coaching to analysts on the floor
- Take ownership for improvement in analysts performance
- Analyze training needs for employees working for the account.
- Responsible for account level Training metrics
- Responsible for adhering to training standardization guidelines defined by the BU Training Function
- Responsible to work with ops to bridge gaps during training.Roles & Responsibilities:

- Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team
- Deliver Generic Domain Specific Modules along with up skilling resources on process.
- Structure On boarding Training requirements
- Ensure that all new employees go through the defined new learning path for their respective roles in the account
- Deliver Communication training for new employees
- Support new hires during OJT and GO-live
- Provide refresher and remedial training for existing employees
- Ensure all regulatory requirements are complied with from time to time
- Maintain trainee data and information
- Generate training reports from time to time
- Support any administrative tasks like trainee roster and scheduling etc.
- Create/Customize training content for delivery
- Provide feedback and coaching to analysts on the floor
- Take ownership for improvement in analysts performance
- Analyze training needs for employees working for the account.
- Responsible for account level Training metrics
- Responsible for adhering to training standardization guidelines defined by the BU Training Function
- Responsible to work with ops to bridge gaps during training.Qualifications:

- 100% Voice- EST (US Time Zone)- NA- 24- BOP experience in Communication training, US culture training, Voice and Accent training- Order Management(Comms)
- BOP experience in Communication training, US culture training, Voice and Accent training.
- Excellent communication skills
- Experience is understanding customer needs and create action plans and lesson plans accordingly.- Fluent in English language skills
- Excellent Communication and presentation Skills
- Good Customer interaction skills
- PC literate with good system navigation skills
- Good Data input skills
- MS Office (Excel, Word, Outlook) skills - Basic
- Task Management & Organization skills
- Problem solving skills
- Professional experience in Industry environment
- Ability to engage with the client and run/lead workshops
- Excellent Facilitation and influencing skillsWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

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