Customer Service Representative
4 months ago
Job ID:40501
Location:Mumbai: Solitaire Corporate Park
Position Category:Administration/Business Support
Position Type:Employee Regular
**Who are LRQA?**
LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.
While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.
LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.
**Key responsibilities**
- Prioritise, plan and complete client service delivery tasks in line with global and local business requirements. Includes liaising with clients, dealing with queries ad proactively resolving service issues within agreed deadlines/targets
- Build and maintain good client relationships through proactive communications and action to fulfill clients expectations
- Identify and refer potential client complaints and opportunities for new business
- Responsible for the accuracy and completeness of client data in inspection systems
- Liaise with and provide support to other team members, departments and offices as maybe required
- Maintain an excellent understanding of LRQA’s products, services, systems and processes as a role model for the team. Share best practice initiatives with other teams/colleagues across SDS to support and ensure a high level of service provided to all IS customers
- Indentify and suggest improvements to service delivery processes and procedures
- Support other team members and new staff to transfer knowledge of LRQA products and processes
- Actively contribute to team meeting and client service initiatives
- Responsible for the escalation of service delivery issues within or ahead of agreed SLAs. Monitor team delivery aligned to agreed KPIs
- Identify and support with the implementation of change to meet future business needs and to support operational excellence
- Contribute to improvement projects, by initiation and supporting improvement projects
- Carry out any other task within the client service team, at the request of the line managers
- Open to work in shifts
**Technical / Professional Qualifications / Requirements**
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience in customer support.
Diversity and Inclusion at LRQA:
We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.
Together our employees make our communities better and we want you to be part of our diverse team
LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).
-
Customer Service Representative
1 month ago
Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time**Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...
-
Customer Service Representative
2 weeks ago
Mumbai, Maharashtra, India Titan Jet Care Service Limited Full timeJob OverviewWe are seeking a highly skilled and customer-focused Call Center Representative to join our team at Titan Jet Care Service Limited. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.Key ResponsibilitiesManage a high volume of customer...
-
Customer Service Representative
2 weeks ago
Mumbai, Maharashtra, India Titan Jet Care Service Limited Full timeJob OpportunityWe are seeking a skilled Customer Service Representative to join our team at Titan Jet Care Service Limited. As a key member of our customer support team, you will play a vital role in ensuring exceptional customer experiences.Key ResponsibilitiesManage a high volume of inbound and outbound calls in a timely and efficient mannerUtilize...
-
Customer Service Representative
3 weeks ago
Mumbai, Maharashtra, India Precise Infotech Solution Full timeJob Title: Customer Service Representative Location: Thane West Qualifications: HSC pass or equivalent Age Limit: Up to 35 years **Job Description**: We are seeking a dedicated and motivated Customer Service Representative to join our team in Thane West. Key Responsibilities: Resolve customer issues efficiently and effectively. Maintain a high level of...
-
Customer Service Representative
4 months ago
Mumbai, Maharashtra, India Talent Corner HR Services Pvt Ltd Full time**Customer Service Representative (Sales Focused)** **Location**: Chowpatty, Malabar Hills, Mumbai **Type**: Full-Time **Working Hours**: 6 days a week, 8 hours a day Must have at least 2yrs of experience **Preferred Gender**: Female About the Role We are seeking a dynamic and results-driven Customer Service Representative to join our team. This role is...
-
Customer Service Representative
3 weeks ago
Mumbai, Maharashtra, India Arrivia, Inc. Full time**Are you passionate about travel and customer service?** Join **_arrivia_**, a leading travel company, as a Customer Service Representative in our Mumbai office. In this exciting role, you'll help travelers plan their dream vacations and provide exceptional support throughout their journey. **About the Role**: As a Customer Service Representative, you'll...
-
Customer Service Representative
2 months ago
Malad, Mumbai, Maharashtra, India Accentuate Technologies Full timeProblem resolutionCustomer service representatives help customers resolve issues and complaints. They may try to identify the root cause of a problem and provide a solution. - Product knowledgeCustomer service representatives need to have a good understanding of the company's products and services. They may use this knowledge to answer customer questions and...
-
Customer Service Representative
4 months ago
Chandivali, Mumbai, Maharashtra, India DA3Technologies Full time**Location**: **Chandivali, Mumbai, Maharashtra** **Role Description** This is a full-time on-site role for a Customer Service Representative at one of our top client in Mumbai. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. Your daily tasks will include addressing...
-
Customer Service Representative
1 month ago
Mumbai, Maharashtra, India Jade Stays Full time**Job Title: Customer Service Representative - Hospitality** **Location**: Mumbai / Remote **Job Type**: Full-Time **Experience Required**: 2 Year **About Us**: At Jade Stays, we are passionate about creating unforgettable hosting experiences for our customers across our properties in Mumbai. We run Airbnb properties across Mumbai and are looking for a...
-
Customer Service Representative
4 months ago
Kandivali, Mumbai, Maharashtra, India The Student Scoop Full time**Role Description** This is a full-time on-site role for a Customer Service Representative at The Student Scoop. As a Customer Service Representative, you will be responsible for the following: (i) Interaction with students and parents on a routine basis for providing exceptional customer support, ensuring customer satisfaction and positive customer...
-
Customer Service Representative
4 months ago
Andheri West, Mumbai, Maharashtra, India Symphony Tech Solutions & Consultancy Full timeA Top IT hardware company based in Mumbai _Andheri West is looking for Customer Serivce Representative Location : Mumbai _Andheri West Years of experience: 2+ years Salary: 30K Culling together a clear, well-defined list of customer service representative tasks and responsibilities is the first step in creating a thorough job description for a customer...
-
Customer Service Representative
5 months ago
Mumbai, Maharashtra, India Skyjet Express and logistics pvt ltd Full timeMaintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...
-
Customer Service Representative
5 months ago
Mulund West, Mumbai, Maharashtra, India Enrolsy Full time**Customer Support Executive Job Description** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. To be successful as a customer support executive, you...
-
Customer Service Representative
5 months ago
Navi Mumbai, Maharashtra, India ARME Consulting Full time**Position: Customer Service Representative** **Job type: Full time/ Part time** **Requirements**: - Education: HSC and above - Qualification: Fresher & Experienced - Rotational shift **Job Description: - ** This role involves resolving customer queries through various channels including order calls. As a customer support representative, you will be...
-
Customer Service Representative
5 months ago
Mumbai, Maharashtra, India Stratton Hr Full time_**Hiring for International Customer Service Executive **_(No Sales No Targets) **HR Gunjan: 9082254594** **Job Role**: Customer Service Representative **Job Location**: Malad/ Andheri West **Salary: 20,000 to 40,000** ( depends upon last in hand and experience) - Freshers and Experience both are welcome **Job Types**:Full-time, UK/US Shift, Rotational,...
-
Customer Service Representative
5 months ago
Mumbai, Maharashtra, India GCS Consulting Services Full time**Position: Customer Service Representative** **Location: Mumbai, Maharashtra** **Requirements**: - Minimum 1 year BPO experience or any customer service experience. - Minimum Qualification HSC. - Excellent communication skills in English. - Strong problem-solving and customer service skills. - Ability to handle customer inquiries and complaints...
-
Customer Service Representative
5 months ago
Mumbai, Maharashtra, India Stratton Hr Full time_**Hiring for International Customer Service Executive **_(No Sales No Targets) **HR Gunjan: 9082254594** **ONLY WORK FROM OFFICE NO WFH** **Job Role**: Customer Service Representative **Job Location**: Malad/ Andheri West **Salary: 20,000 to 40,000** ( depends upon last in hand and experience) - Freshers and Experience both are welcome **Job...
-
Customer Service Representative
2 weeks ago
mumbai, India GCS Consulting Services Full timeThis position is open exclusively to candidates based in Mumbai.CTC: 35k* + Incentives*Customer Service, Voice ProcessU.S. Shifts (Night shifts)Role Description: This is a full-time role for a Customer Service Representative. The Customer Service Representative will be responsible for addressing customer queries, resolving issues, ensuring customer...
-
Customer Service Representative
5 months ago
Mumbai, Maharashtra, India First Source Full timeDesignation Customer Service Representative **Salary**: 25k Location: Malad W 2 rotational week off 24 by 7 shift Freshers and experienced both will do Need excellent communication skills with English HSC and graduate both will do **Benefits**: PF Medical benefits Pick up and drop available. **Job Types**: Full-time, Fresher **Salary**:...
-
Customer Service Representative
5 months ago
Mumbai, Maharashtra, India Viztar Business Solutions Full timeOpening for Customer Service Representative Required - BFSI Experience, Insurance Experience ,Should have good knowledge of excel, Need Good Communication **Salary**: - up to 25k inhand Week off: - Sunday Location: - Turbhe Time: - 9:30am to 6:30pm **Salary**: ₹10,677.07 - ₹20,000.00 per month Schedule: - Day shift Supplemental pay types: -...