Customer Care Executive

6 months ago

Gurgaon, India The High Life Cuisine Full time

As a Customer Care Executive for a food factory, your role is crucial in ensuring that customers have a positive and satisfactory experience with the company's products and services. Here are some key responsibilities and skills required for this role:
Order Processing: Handle customer orders, process them accurately in the system, and coordinate with other departments to ensure timely delivery.

Issue Resolution: Troubleshoot and resolve customer issues effectively and efficiently, ensuring high levels of customer satisfaction.

Product Knowledge: Develop a deep understanding of the food factory's products, ingredients, and manufacturing processes to provide accurate information to customers.

Communication Skills: Possess excellent verbal and written communication skills to convey information clearly and professionally to customers.

Empathy and Patience: Show empathy towards customers' concerns and be patient when dealing with challenging situations.

Customer Feedback: Gather customer feedback, suggestions, and complaints to provide insights to the management for continuous improvement.

Documentation: Maintain proper records of customer interactions, transactions, and complaints for future reference and analysis.

Quality Assurance: Ensure that the company's products and services meet the highest quality standards and align with customer expectations.

Team Collaboration: Coordinate with other teams, such as production, logistics, and sales, to ensure a seamless customer experience.

Problem-Solving: Be resourceful in finding solutions to customers' issues and providing alternatives when needed.

Time Management: Prioritize tasks effectively to manage customer inquiries and administrative responsibilities efficiently.

Multilingual Skills (if applicable): Depending on the customer base, being proficient in multiple languages can be advantageous.

Professionalism: Maintain a professional demeanor in all interactions with customers, colleagues, and stakeholders.

Upselling and Cross-Selling: Identify opportunities for upselling or cross-selling additional products to customers.

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9311135702

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