Service Scheduler

7 months ago

Mumbai Maharashtra, India Mettler Toledo Full time

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Our Opening and Your Responsibilities
- Planning Service Engineers' planned activities in co-ordination with Customers' expectations
- Ability to know/learn the geographic territory and travel time estimation
- Customer Satisfaction Measurement
- Analysis of Service Calls data from SAP and SFDC system
- Focus on planned service orders & create advance plan for service engineers
- Leave room for Short Term and dispatching (load factor)
- Quick alignment on last minute installations and other planned orders
- Final review before handing off to calls dispatching team with regular interactions
- Good Planning skills as per available resources & ensure field service productivity

What You Need to Succeed
- Diploma, BSc - Instrumentation/Electronics/Electrical or BCom
- Excellent Written & Verbal Communication Skills
- Good Negotiator
- Good knowledge of MS Excel
- Preferred - Knowledge of SAP and SFDC

Our Offer to You
- "One Team" that thrives on collaboration and innovation
- Opportunities to work with Global teams
- An open, fair and inclusive environment
- Multitude of learning and growth opportunities
- A brand name that is identified worldwide with precision, quality, and innovation.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

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