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Front Office Assistant/executive

5 months ago

Goa, India Marquis Beach Resort Full time

Welcome guests upon their arrival and assign rooms
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Salary**: ₹8,645.65 - ₹23,037.29 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Goa, Goa: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Front desk (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)