![Bhau Consultancy](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
4 weeks ago
**Responsibilities**:
1. Multilingual Support:
- Provide exceptional customer service in multiple languages to cater to
our diverse international clientele.
and language proficiency.
2. Cross-Cultural Communication:
- Demonstrate cultural awareness and adapt communication styles to
meet the needs of customers from different regions.
- Foster positive relationships with international customers to enhance
overall satisfaction.
3. Issue Resolution:
- Investigate and resolve customer issues effectively, ensuring a high
level of customer satisfaction.
- Collaborate with international teams to address complex problems and
provide timely solutions.
4. Product and Service Knowledge:
- Stay updated on the company's global products and services to provide
accurate information to customers.
- Assist in the development of training materials to enhance the team's
international product knowledge.
5. Documentation and Reporting:
- Maintain detailed and accurate records of international customer
interactions, transactions, and feedback.
- Generate reports to analyze international customer trends and suggest
improvements.
**Requirements**:
- High school diploma or equivalent; college degree is a plus.
- Proven track record of providing exceptional international customer service.
- Proficient in using customer service software and related tools.
**Job Types**: Full-time, Permanent
**Salary**: ₹780,000.00 - ₹900,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Health insurance
Schedule:
- Day shift
- Fixed shift
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (preferred)
Ability to Commute:
- Bodakdev, Ahmedabad, Gujarat (required)
Ability to Relocate:
- Bodakdev, Ahmedabad, Gujarat: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 8390731690
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