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Customer Service Representative

1 month ago

Bodakdev Ahmedabad Gujarat, India Bhau Consultancy Full time

**Responsibilities**:
1. Multilingual Support:

- Provide exceptional customer service in multiple languages to cater to

our diverse international clientele.

and language proficiency.

2. Cross-Cultural Communication:

- Demonstrate cultural awareness and adapt communication styles to

meet the needs of customers from different regions.
- Foster positive relationships with international customers to enhance

overall satisfaction.

3. Issue Resolution:

- Investigate and resolve customer issues effectively, ensuring a high

level of customer satisfaction.
- Collaborate with international teams to address complex problems and

provide timely solutions.

4. Product and Service Knowledge:

- Stay updated on the company's global products and services to provide

accurate information to customers.
- Assist in the development of training materials to enhance the team's

international product knowledge.

5. Documentation and Reporting:

- Maintain detailed and accurate records of international customer

interactions, transactions, and feedback.
- Generate reports to analyze international customer trends and suggest

improvements.

**Requirements**:

- High school diploma or equivalent; college degree is a plus.
- Proven track record of providing exceptional international customer service.
- Proficient in using customer service software and related tools.

**Job Types**: Full-time, Permanent

**Salary**: ₹780,000.00 - ₹900,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Ability to Commute:

- Bodakdev, Ahmedabad, Gujarat (required)

Ability to Relocate:

- Bodakdev, Ahmedabad, Gujarat: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8390731690

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