Executive Concierge

2 weeks ago

Bengaluru, India Reward360 Global Services Private Limited Full time

Reward360 Global Services Pvt Ltd is India premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our ‘Global’ loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered across any loyalty program.

Our Technology, Marketing, Alliances, Business, Product, and Operations teams work in collaboration to create and deliver the most successful loyalty programs in India today. With over 2000+ retail alliances in India and access to over 10 million rewards globally, gives us the edge to be one of the most exciting and growing loyalty companies in Asia.

The only constant in today’s difficult and dynamic market is 'change'. Our team is dedicated to using behavioural patterns of customers combined with cutting edge technology to take complex problems that enterprises face today and simplify them. This helps make our programs more relevant and puts the customer on the path of true loyalty. Over 100+ dedicated team members work in collaboration to create world-class loyalty products out of our Corporate Office, R&D Lab, and Operation Hubs. This role will take ownership of customer service for R360.

**Responsibilities**
- Responsible for handling L1 escalations from the Contact Centre, Bank and OTAs.
- Manage Incidents and liaise with internal stake holders and Bank for closure of tickets. Work on CRM/CBCI cases received from the bank and update on the same day with concrete updates and bring closures by working with various departments internally like Tech, Product, DevOps and Digiops.
- Provide support for revenue driven initiatives such as failure callout etc.
- Responsible for QRC activity for the bank and ensure the data is shared on regular basis with the client.
- Review customer feedback regularly and liaise with respective stakeholders to make necessary changes to enhance customer experience.

**Requirement**
- Previous experience in a customer support role.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- Customer focus and adaptability to different working environments.
- Ability to multi-task, set priorities and manage time effectively.
- **Open to work in 24*7 shifts. (Mainly Nightshift)**.

**Salary**: ₹200,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Joining bonus
- Shift allowance

Application Question(s):

- Do you have atleast 2 yrs of experience in customer support?
- Are you open to work on rotational US night shifts?
- How soon can you join us once offered?
- What is your CCTC?
- What is your ECTC?
- Are you willing to WFO in Bangalore?

**Speak with the employer**
+91 7019599979

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