Guest Service Associate

3 weeks ago


Kochi, India Fragrant Nature Hotel Fort Kochi, Kerala Full time

Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hoteland city. Check on VIP guest movements and complete their pre-registration formalities.

Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first-hand service recovery steps.

**Responsibilities**
- Welcome guests during check-in and give a fond farewell to guests while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Supervising VIP guests, arrivalsand departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Should possess detailed information about the Hotel, city as well as the competition.
- Detailed information regarding arrivals and room requirements.
- Have up-to-date information on daily room occupancy
- Providing excellent customer service as per hotel standards.
- Greeting guests as they enter and exit the hotel.
- Providing information regarding the Hotel, town attractions, activities etc.
- Check on VIP reservations, and complete their pre-registration formalities.
- Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
- Good command of the English language is essential, both written and verbal
- Must possess strong organisational time management skills, and attention to detail.
- Must be guest service focused and a team player.
- A positive attitude and outgoing personality are essential.
- Must be able to work shifts - days, evenings, weekends and holidays.
- Ability to relate well to Hotel guests and employees.
- Professional in demeanour and presentation.
- Personable, enthusiastic, self-motivated and able to work independently.
- Observant, discriminating and detail-oriented
- Ability to understand and carry out oral and written instructions and request clarification when needed.

**Job Types**: Full-time, Permanent

**Salary**: ₹16,500.00 - ₹18,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided
- Leave encashment

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Application Deadline: 15/09/2023



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