Inside Sales Representative
2 weeks ago
**Responsibilities and duties**
- Answer phones and book reservations for customers based on availability listed in the system
- Upsell tickets to clients by recommending higher-end seats or suggesting VIP tickets
- Process online reservations and update the system to reflect the new status for each event
- Inform customers of alternative events, concerts or promotions if they are unable to book the tickets they originally wanted
- Respond swiftly and courteously to customer complaints or inquiries
- Follow the suggested script provided to all Inside Sales Representatives
- Capture customer information, including addresses and phone numbers, for future follow-up
- Adjust your sales presentation based on success/fail averages
- Build rapport with customers through friendly, engaging communication
**Qualifications and skills**
- Diploma or equivalent required
- 2+ years’ inside sales experience (incoming call preferred)
- Excellent verbal communication skills and telephone manner
- Familiarity with Windows operating systems
- Knowledge of event ticket registration software a plus
- Proven track record of successful sales experience preferred
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹16,000.00 - ₹19,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Food provided
- Health insurance
Day range:
- Monday to Friday
Shift:
- Day shift
- Rotational shift
Supplemental pay types:
- Performance bonus
Travel requirement:
- No travel
Ability to commute/relocate:
- Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Language**:
- English (preferred)
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