Service Relation Trainee
6 months ago
**JOB DESCRIPTION**
**Job Title**
SRT / SRA
**Department / Function**
Cinema Operations
**Job Type**
Trainee
**Location**
Wave Cinema, Meerut.
**Reporting Manager**
SSRE
**Job Profile**
Responsible for the efficient day-to-day activities of all cinema activities as per the instruction of SSRE/SRE Should be proactive and highly energetic and fulfil all the responsibilities with complete dedication.
Should be able to handle the customer queries and tackle situations smoothly.
**Duties & Responsibilities**
**Handling the Counters:
- **
- Should be responsible for handling the customer at the food counter and the Cinema Counter.
- Should be responsible to generate the movie tickets on the Ticket counter and deliver food items at the Food counter.
**Handling Box Office**:
- Make sure all required items available for smooth operation.
- Inform his team about special booking or corporate booking.Collects information from SSRE/SRA Routinely check of uniform standard of SRA/SRT.
**Concession:
- **
- Proper service of food items;
- Maintain record of the sale;
- Routinely check the machines (equipment).
**Other activities**:
- Give complete and clear information with the ticket about the Audi no. and floor Maintain neat, tidy, well organized, well stocked items for operation.
- Handle special request e.g. Refund, enquiry pleasantly and courteously.
- Prepare the counter well before entry and intervals for maximum efficiency.
- Tries to upgrade the sale, sell combos, special promotion.
- Is always visible and available to assist customer needs.
- Help customer even when customer has not directly approached him, comes up with new ideas that help improve profits or customer service.
- Maintain high level of grooming standard.
- Take on the responsibility of team performance and handling any contingencies in the absence of AM/SSRE.
- Is a role model in terms of his performance, personality and taking initiative?
**Experience & Skills**
**Qualification**
10th /12th Passed
**Over all Experience**
Fresher / 06 Months of Experience
**Type of industry**
**Essential Experience**
Good in Customer Handling.
**Technical Skills**
**Generic skills**
Good communication and presentation skills; Age should be in between 18 - 25 years only.
**Salary**: ₹12,000.00 - ₹14,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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