Ip Billing
2 days ago
**Job Title Associate**:
- **Billing**
**Department -Customer Care**
**Location/Unit -Cytecare Hospitals, Yelahanka, Bangalore**
**Qualification**:
- Any graduation (mandatory).
**Experience
- Fresher or 2 year experience.**
**Roles and Responsibility;**
∙Communicating and coordinating with patient and the doctors
∙Managing calls and customer queries escalated by the team.
∙Identify and assess customers’ needs to achieve 10/10 satisfaction rate.
∙Ability to plan & organize ones work schedule effectively.
∙Plan work schedules and monitor the duties, to ensure that the departments are manned 24X7
∙Error free billing **(OP & IP)** to be maintained.
∙Build sustainable relationships and trust with customer
accounts through open and interactive communication
∙Provide accurate, valid and complete information by using
the right methods/tools
∙Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions.
∙Follow communication procedures, SOP’s guidelines and policies and implement the same.
∙Take the extra mile to engage customers
∙Ability to multi-task, prioritize, and manage time effectively
∙Stay motivated and motivate the team to deliver exceptional customer care
∙To carry out any other task assigned by higher authority.
∙Sending daily/weekly/monthly reports as specified by
department head.
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Bengaluru - 560064, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (required)
- Kannada (required)
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