Ip Pilling

**Job Title Associate**:

- **Billing**

**Department -Customer Care**

**Location/Unit -Cytecare Hospitals, Yelahanka, Bangalore**
**Qualification**:

- Any graduation (mandatory).
**Experience
- Fresher or 2 year experience.**

**Roles and Responsibility;**
∙Communicating and coordinating with patient and the doctors

∙Managing calls and customer queries escalated by the team.

∙Identify and assess customers’ needs to achieve 10/10 satisfaction rate.

∙Ability to plan & organize ones work schedule effectively.

∙Plan work schedules and monitor the duties, to ensure that the departments are manned 24X7

∙Error free billing **(OP & IP)** to be maintained.

∙Build sustainable relationships and trust with customer

accounts through open and interactive communication

∙Provide accurate, valid and complete information by using

the right methods/tools

∙Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions.

∙Follow communication procedures, SOP’s guidelines and policies and implement the same.

∙Take the extra mile to engage customers

∙Ability to multi-task, prioritize, and manage time effectively

∙Stay motivated and motivate the team to deliver exceptional customer care

∙To carry out any other task assigned by higher authority.

∙Sending daily/weekly/monthly reports as specified by

department head.

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Bengaluru - 560064, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)