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Customer Care Coordinator

1 month ago

Mohali Punjab, India tru Health Now Full time

Job description
Title: Patient Engagement CoordinatorExperience: 0-1 years

Location: Onsite (Mohali) phase 8-A

Freshers with good English and communication skills can apply

Training will be provided.

What skills do you need? Fluency in English & excellent communication skills.
Ability to work effectively both independently and as part of a team.
Hard & Smart Work
Ability to work on tight deadlines.

What will you be doing?
Dealing with Patients and resolving their queries.
Entering Data into Excel sheets, working with multiple software.
You will work to optimize patient engagement.
While working in close collaboration with the internal teams, the Patient Engagement Coordinator will support provider practices in administrative tasks to ensure office appointments are kept, thereby ensuring the closure of gaps in care.
Others:
1. Effectively leverage practice management systems, EMRs to obtain patient data & perform outreach (an experience with Athena is preferred).

2. Able to communicate effectively in English.

3. Typing accuracy with minimum speed of 35 wpm.

4. Meet daily goals set by the department (i.e., number of calls per day, appointments set per day, shift & attendance adherence etc.).

5. Customer service-oriented attitude & behaviour.6. Positive energy and strong work ethic.

Feels like you?

Schedule:

- Night shift
- Rotational shift
- Weekend availability

**Experience**:

- Customer service: 2 years (required)

Shift availability:

- Night Shift (required)

Work Location: In person