Customer Care Executive

1 month ago


Thane, India Elite Consultants Pvt. Ltd Full time

**Responsibilities**:

- Providing product and service information to customers.
- Maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller.
- Ensuring customer satisfaction and providing professional customer support.
- Managing customer accounts and keeping records of customer interactions, transactions, comments, and complaints on various platforms.
- Communicating and coordinating with internal departments.
- Staying updated on product knowledge to address customer inquiries accurately.
- Any other activity/ activities desired by the management.
- Maintain 5S in workplace.

**Requirements and Skill**:

- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Ability to stay calm when customers are stressed or upset
- Experience in an e-commerce environment is a plus
- Knowledge of customer service principles and practices.

**Education**:Any Graduation degree in any field or Equivalent.

**Location**:Thane (preferred)

**Salary**: ₹15,000.00 - ₹18,000.00 per month

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Executive: 3 years (preferred)

Application Deadline: 18/07/2023



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